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Gigaset C430A shows EXTERNAL but no sound.

silverline
Level 1
Level 1

Gigaset C430A just started to ring shows EXTERNAL but no sound.

1 Reply 1

We will need more information to help you. What call control (CUCM or CUCM Express or Webex) are you using? And what version? Is the problem that the call is coming in unexpectedly, or that after picking up the handset there is no audio, or that after you pick up the handset the call drops?

Can you provide more information?

Maren