I have unity conn ver 8 with greeting , every things working fine in the greeting except two issues:
1 ) when i press 1 for arabic or 2 english , sometimes the greeting give me " i did not regonize that as valid entry " and sometimes no , why giving me like that , Note: i searched this issue and i found that
Plays if the caller enters invalid digits. You cannot disable the error greeting.
The system default error recording is, "I did not recognize that as a valid entry." By default, after the error greeting plays, Connection replays the greeting that was playing when the caller entered the invalid digits.
but I put a valid extention 1 or 2 , why give me this error and how to solve it ????????
2) when i hear the greeting and press 0 the call go to operator but after no body answers the call , the call ended or discoonect instead of give me " Goodbye"
Note I created call handler " goodbye " , and I put this handler in operator >edit > greeting > standard , closed , busy > after greeting call handler > good bye , but sill not going to goodbye handler but the call ended or discoonect after the operator is not answering the call or not available , so please see the attch the file below
how to solve this issue ????????
please your answer is very important for me
