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Greetings for Invalid/Deleted Extension CUCM/CUC

Ahmed Tarek
Level 3
Level 3

hi all,

how to create a voice note for Invalid/Deleted Extension CUCM/CUC instead of current message (your call can not completed as dialed)

1 Reply 1

Jonathan Schulenberg
Hall of Fame
Hall of Fame

Create a Call Handler with the desired greeting and an after greeting action of hang up. Then create a CTI RP & DN that is CFA to VM. Either that DN or a Translation Pattern needs to wildcard match unassigned numbers. Most customers that implement this choose to only assign this pattern to incoming trunk CSS, ie only incoming external calls will hear it.

Be aware that spam/robocalls can chew up a lot of CUC’s ports if you have large DID blocks with a bunch of unassigned numbers.