cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

386
Views
0
Helpful
2
Replies
Highlighted
Beginner

GUI CUCM shown "Database communication error"

PROBLEMS:

1. "Database communication error" on CUCM GUI
This problem happen after "Storage Raid Battery SLOT-2 is inoperable"
After reseat RAID Battery, then that error happen

 

QUESTIONS:

System run on cluster. The problem is in publisher

1. Let say I have to recreate the publisher but I don't have security passphrase of running subscriber.
Is that possible to reset security passphrase of subscriber
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/116946-technote-product-00.html

2.How if I create new cluster with new hostname and ip address then restore from Subscriber backup
But I don't know what will happen after restored

Will the hostname and ip address changed to what in backup or it retain new ip and hostname
If restored backup won't change server ip and hostname then how to change ip and hostname to follow old hostname and ip

 

tq

 

SW INFO:

CUCM Version 10.5.2_10000_5

 

HW INFO:
-2x UCS C220 M3BE 80GB HD 4GB RAM

admin:utils service list

Requesting service status, please wait...

System SSH [STARTED]

Cluster Manager [STARTED]

Cisco SCSI Watchdog [STARTED]

Service Manager [STARTED]

Service Manager is running

Getting list of all services

>> Return code = 0

A Cisco DB[STOPPED] Component is not running

A Cisco DB Replicator[STARTED]

Cisco AMC Service[STARTED]

Cisco AXL Web Service[STARTED]

Cisco Audit Event Service[STARTED]

Cisco Bulk Provisioning Service[STARTED]

Cisco CAR DB[STOPPED] Component is not running

Cisco CAR Scheduler[STARTED]

Cisco CAR Web Service[STARTED]

Cisco CDP[STARTED]

Cisco CDP Agent[STARTED]

Cisco CDR Agent[STOPPED] Component is not running

Cisco CDR Repository Manager[STOPPED] Component is not running

Cisco CTIManager[STOPPED] Component is not running

Cisco CTL Provider[STARTED]

Cisco CallManager[STOPPED] Component is not running

Cisco CallManager Admin[STARTED]

Cisco CallManager Cisco IP Phone Services[STARTED]

Cisco CallManager Personal Directory[STARTED]

Cisco CallManager SNMP Service[STOPPED] Component is not running

Cisco CallManager Serviceability[STARTED]

Cisco CallManager Serviceability RTMT[STARTED]

Cisco Certificate Authority Proxy Function[STARTED]

Cisco Certificate Change Notification[STARTED]

Cisco Certificate Expiry Monitor[STARTED]

Cisco Change Credential Application[STARTED]

Cisco DHCP Monitor Service[STARTED]

Cisco DRF Local[STARTED]

Cisco DRF Master[STARTED]

Cisco Database Layer Monitor[STOPPED] Component is not running

Cisco Dialed Number Analyzer[STARTED]

Cisco Dialed Number Analyzer Server[STARTED]

Cisco DirSync[STARTED]

Cisco Directory Number Alias Lookup[STARTED]

Cisco Directory Number Alias Sync[STARTED]

Cisco E911[STARTED]

Cisco ELM Client Service[STARTED]

Cisco Extended Functions[STOPPED] Component is not running

Cisco Extension Mobility[STARTED]

Cisco Extension Mobility Application[STARTED]

Cisco IP Manager Assistant[STARTED]

Cisco IP Voice Media Streaming App[STOPPED] Component is not running

Cisco Intercluster Lookup Service[STOPPED] Component is not running

Cisco License Manager[STARTED]

Cisco Location Bandwidth Manager[STOPPED] Component is not running

Cisco Log Partition Monitoring Tool[STOPPED] Component is not running

Cisco Prime LM Admin[STARTED]

Cisco Prime LM DB[STARTED]

Cisco Prime LM Server[STARTED]

Cisco RIS Data Collector[STOPPED] Component is not running

Cisco RTMT Reporter Servlet[STARTED]

Cisco SOAP - CDRonDemand Service[STARTED]

Cisco SOAP - CallRecord Service[STARTED]

Cisco Serviceability Reporter[STARTED]

Cisco Syslog Agent[STARTED]

Cisco TAPS Service[STARTED]

Cisco Tftp[STOPPED] Component is not running

Cisco Tomcat[STARTED]

Cisco Tomcat Stats Servlet[STARTED]

Cisco Trace Collection Service[STARTED]

Cisco Trace Collection Servlet[STARTED]

Cisco Trust Verification Service[STARTED]

Cisco UXL Web Service[STARTED]

Cisco Unified Mobile Voice Access Service[STARTED]

Cisco User Data Services[STARTING]

Cisco WebDialer Web Service[STARTED]

Host Resources Agent[STARTED]

MIB2 Agent[STARTED]

Platform Administrative Web Service[STARTED]

SNMP Master Agent[STARTED]

SOAP - Diagnostic Portal Database Service[STARTED]

SOAP -Log Collection APIs[STARTED]

SOAP -Performance Monitoring APIs[STARTED]

SOAP -Real-Time Service APIs[STARTED]

Self Provisioning IVR[STARTED]

System Application Agent[STARTED]

Cisco Prime LM Resource API[STOPPED] Service Not Activated

Cisco Prime LM Resource Legacy API[STOPPED] Service Not Activated

Primary Node =true

 

admin:utils service start A Cisco DB

Service Manager is running

A Cisco DB[STARTING]

A Cisco DB[STARTING]

A Cisco DB[STARTING]

A Cisco DB[STARTING]

A Cisco DB[STARTING]

A Cisco DB[STARTING]

A Cisco DB[STARTING]

A Cisco DB[STARTING]

A Cisco DB[STARTING]

A Cisco DB[STARTING]

Component is not running

A Cisco DB[NOTRUNNING]

 

Date : Wed Mar 6, 2019 13:14:41
Time Zone : West Indonesia Time (Asia/Jakarta)
Locale : en_US.UTF-8
Product Ver : 10.5.2.10000-5
Unified OS Version : 6.0.0.0-2

Uptime:
13:14:43 up 3:16, 2 users, load average: 0.18, 0.24, 0.23

CPU Idle: 96.95% System: 01.02% User: 01.53%
IOWAIT: 00.00% IRQ: 00.00% Soft: 00.51%

Memory Total: 3925704K
Free: 258220K
Used: 3667484K
Cached: 179168K
Shared: 0K
Buffers: 6348K

Total Free Used
Disk/active 14643056K 1882324K 12611968K (88%)
Disk/inactive 14643120K 13731912K 167376K (2%)
Disk/logging 50989088K 21367544K 27031368K (56%)

Everyone's tags (2)
2 REPLIES 2
Highlighted
VIP Advisor

Re: GUI CUCM shown "Database communication error"

Personally, I would restart the box from CLI. unless you want to raise a TAC case.

 

if you run this in a cluster, you should not have an outage.

Please remember to rate useful posts, by clicking on the stars below.

Highlighted
VIP Rising star

Re: GUI CUCM shown "Database communication error"

1) To recreate Publisher you need Security Paraphrase of Publisher not subscriber. If you don't have subscriber paraphrase you can just add new subscriber after you rebuild PUblisher.

2) You have to install the Publisher with same IP address as it is there in the backup. Backup and restore will not work with different IP and hostname. You once restore is successful you can change the IP of CUCM

I would recommend raising a TAC Case to properly resolve this issue instead of rebuilding.

*** Please rate helpful post; Mark "Accept as a Solution" if applicable

Thanks,
Haris
CreatePlease to create content
Content for Community-Ad
Future of Work Virtual Summit Day 5

Cisco COVID-19 Survey