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GUI of CUE not accessible

RFC_2549
Beginner
Beginner

Hello,

I rebooted a CUE and now the GUI is not accessible, the browser says "Unable to connect". I tried to reboot the CUE another 2 times but the problem still shows up. At the moment the CUE is accessible only via CLI by command "service-module ism 0/0 session", but I cannot find any command to reboot tomcat or to see the status of the services. At this point what can  do? I don't have the CUE physically here so I can only connect remotely...below some info about the CUE:

 

Command: "service-module ism 0/0 status"

 

Service Module is Cisco ISM0/0
Service Module supports session via TTY line 131
Service Module is in Steady state
Service Module heartbeat-reset is enabled
Getting status from the Service Module, please wait..
Cisco Unity Express 8.6.12
CUE Running on ISM

Module resource information:
CPU Frequency: 1066 MHz
Memory Size: 501 MB
Disk 0 Size: 4110 MB

No install/uninstall in progress

No localstore




Thank You and kind regards

Giulia

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