H323 Voice gateway error

[csco11198172]

Hi All,

i have 2 h323 voice gateway which are coming up with the error .

Feb 5 17:16:24.098 UTC: %VOICE_IEC-3-GW: H323: Internal Error (Socket error): IEC=1.1.186.5.7.6 on callID 112529 GUID=0453C6A7CB6311E5B9DEF44E0563F780
Feb 5 18:15:34.222 UTC: %VOICE_IEC-3-GW: H323: Internal Error (Socket error): IEC=1.1.186.5.7.6 on callID 112534 GUID=485DB947CB6B11E5B9DFF44E0563F780
Feb 5 18:16:04.970 UTC: %VOICE_IEC-3-GW: H323: Internal Error (Socket error): IEC=1.1.186.5.7.6 on callID 112540 GUID=5AB17832CB6B11E5B9E0F44E0563F780
Feb 5 18:21:53.653 UTC: %VOICE_IEC-3-GW: H323: Internal Error (Socket error): IEC=1.1.186.5.7.6 on callID 112545 GUID=2A863661CB6C11E5B9E1F44E0563F780
Feb 5 18:22:24.449 UTC: %VOICE_IEC-3-GW: H323: Internal Error (Socket error): IEC=1.1.186.5.7.6 on callID 112551 GUID=3CE14AFACB6C11E5B9E2F44E0563F780
Feb 5 19:16:16.473 UTC: %VOICE_IEC-3-GW: H323: Internal Error (Socket error): IEC=1.1.186.5.7.6 on callID 112555 GUID=C3510483CB7311E5B9E3F44E0563F780
Feb 5 19:16:47.213 UTC: %VOICE_IEC-3-GW: H323: Internal Error (Socket error): IEC=1.1.186.5.7.6 on callID 112561 GUID=D5A38E54CB7311E5B9E4F44E0563F780
Feb 6 02:46:33.681 UTC: %VOICE_IEC-3-GW: H323: Internal Error (Socket error): IEC=1.1.186.5.7.6 on callID 112565 GUID=AAD33D73CBB211E5B9E5F44E0563F780
Feb 6 03:01:31.624 UTC: %VOICE_IEC-3-GW: H323: Internal Error (Socket error): IEC=1.1.186.5.7.6 on callID 112568 GUID=C20B2101CBB411E5B9E6F44E0563F780
Feb 6 04:52:28.579 UTC: %VOICE_IEC-3-GW: H323: Internal Error (Socket error): IEC=1.1.186.5.7.6 on callID 112571 GUID=41E49AFCCBC411E5B9E7F44E0563F780
Feb 6 05:18:46.038 UTC: %VOICE_IEC-3-GW: H323: Internal Error (Socket error): IEC=1.1.186.5.7.6 on callID 112574 GUID=EE225041CBC711E5B9E8F44E0563F780
Feb 6 08:44:17.404 UTC: %VOICE_IEC-3-GW: H323: Internal Error (Socket error): IEC=1.1.186.5.7.6 on callID 112577 GUID=A433FF0FCBE411E5B9E9F44E0563F780
Feb 6 08:44:18.776 UTC: %VOICE_IEC-3-GW: H323: Internal Error (Socket error): IEC=1.1.186.5.7.6 on callID 112583 GUID=A505586CCBE411E5B9EAF44E0563F780
Feb 6 13:03:17.479 UTC: %VOICE_IEC-3-GW: H323: Internal Error (Socket error): IEC=1.1.186.5.7.6 on callID 112589 GUID=D2CF5888CC0811E5B9EBF44E0563F780
Feb 6 16:57:47.818 UTC: %VOICE_IEC-3-GW: H323: Internal Error (Socket error): IEC=1.1.186.5.7.6 on callID 112592 GUID=9562AED3CC2911E5B9ECF44E0563F780
Feb 6 22:02:13.828 UTC: %VOICE_IEC-3-GW: H323: Internal Error (Socket error): IEC=1.1.186.5.7.6 on callID 112595 GUID=1CC5F1

++++++++++++++++++++++++++++++++++++++++++++++++++++++++

IEC description:

+++++++++++++

show voice iec description 1.1.186.5.7.6
IEC Version: 1
Entity: 1 (Gateway)
Category: 186 (Signaling socket failure)
Subsystem: 5 (H323)
Error: 7 (Socket error)
Diagnostic Code: 6

++++++++++++++++++++++++++++++++++++++++++++++++++++

This error is coming on the other gateway.

crptgssgsinga01a# show voice iec description 1.1.127.5.21.0
IEC Version: 1
Entity: 1 (Gateway)
Category: 127 (interworking (127))
Subsystem: 5 (H323)
Error: 21 (H323 Interworking Error)
Diagnostic Code: 0

Kindly assist me to fix this issue and move this error from my voice gateway i will do regular health check and this will come in "Show log"  output.

Regards,

Shinaj cm

[Dennis Mink]

What have you done so far to fix this yourself?

and do these log stamps coincide with certain calls that failed?

[csco11198172]

Hi Dennis,

there was no such issues reported from the site, but i can see regular logs in the gateway with such errors.

Is there anything else i need to check specifically.

Regards,

Shinaj cm

[csco11198172]

Hi All,

Can anyone help on this issue.

Today also i can see the same logs in the H323 Gateway.

Regards,

Shinaj cm 

[Mohammed al Baqari]

Hi,

Was this working before?

Make sure that H323 service is running (not shutdown)

Cross check your H323 config (especially bind command)

Verity that you don't have ACL on the router denying H323 traffic

[csco11198172]

Hi Mohammed,

I will check it and update you.

Regards,

Shinaj cm

[csco11198172]

Hi,

Bind command is there and there is no ACL created to block the H323 traffic.

Regards,

Shinaj cm

[csco11198172]

Hi Muhammed and Dennis,

I can see the calls which are ending up with the socket error are going to voicemail servers like internal ext are dialing Voicemail Pilot number may be trying to access it . I took the CDR and analysed it with the G caller ID. 

Is that normal behaviour as user disconnects the call. i can see lastRedirectRedirectReason 178, which i am not sure. There are call duration also which is more than 2 seconds.

Also i can see few configuration as 

dial-peer voice 4 voip
description Used for All Inbound Calls
incoming called-number .

sip-ua
registrar ipv4: X.X.X.X expires 600

Is this configuration have to do anything with the error.

Regards,

Shinaj cm 

[csco11198172]

Hi Muhammed and Dennis,

Any suggestion.

Regards,

Shinaj cm

[csco11198172]

Hi Mohammed,

Kindly help me .

Regards,

Shinaj cm

[asafayan1]

What did you do to resolve this issue?