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Headset 561 IP Phone 7941

ReubenVGonzales
Level 1
Level 1

Hello everyone. We just bought a Cisco 561 headset. The headset itself works great since you can connect it to a computer via USB. But, we have a Cisco IP phone 7941 running 9-4 firmware. When this headset is plugged into that phone it doesn't seem to recognize it. The headset dock connects to the phone via (2) cables. There are LEDs on the dock showing which devices are connected to it (Bluetooth, computer, IP phone). When I press the IP Phone button on the dock it blinks 3 times and nothing happens. I know that the LED should be solid white when a successful connection is made. Any advice or ideas? Is this IP Phone 7941 capable of 561 headset functionality?

1 Accepted Solution

Accepted Solutions

Jaime Valencia
Cisco Employee
Cisco Employee

Data sheet for the 500 series headsets has compatibility information.

HTH

java

if this helps, please rate

View solution in original post

2 Replies 2

Jaime Valencia
Cisco Employee
Cisco Employee

Data sheet for the 500 series headsets has compatibility information.

HTH

java

if this helps, please rate

Hey, I have the same issue the cs 561 is not detectable by the telephone system 7841.

 

How can I solve that?