Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...
I'm unable to upgrade firmware version on 7841 Current version: sip78xx.11-0-1-11 I want to change it to sip78xx.11-0-1MPP-477.loads Kindly share the step to upgrade it.
An inbound call is received from a SIP trunk. The call is answered and then parked using the park softkey. When trying to pick up the call on another extension a fast busy tone is heard. The call cannot be retreived and is stuck until the calling par...
Hello, my name is Florian and i am relatively new to the Cisco world and this community. I recently purchased a used 1861 and i try to connect my 7970G to the CME. The phone gets ip config via DHCP and option 150 but doesn't register at all. I did th...
Hi to All,I have a question for you guys. We need to buy wifi enabled DESK phone for our environement. Not sure if anyone can point me in the right direction to find the existing model OR past models (that i could find refurbished). The only model i'...
I have a Cisco 8811 at home that is having an issue. I can submit a problem report through the phone GUI and then download it off a phone browser page. The PRT is in the traditional Cisco tar.gz format which I have always had trouble being able to re...
Hi, could you please assist me somebody regarding one issue what I have?I would like to find an option how to setup the proper device for ringing/alerts in the jabber setting after I reset the jabber. When I reset the Jabber it will automatically ch...
Dears ,we have around 20 CCX agents that using finnese and desk phone with extension mobilitycurrently all agents instructed to work from home and we have installed jabber on their samrtphone .is this solution is workable so they can received agent c...
Hi everyone, Having a strange issue. Last week, we deployed a few 9951 Cisco phones to a remote site in Miami. The phones register to the Call Manager here at HQ over a DMVPN link and all call processing to and from the Miami phones happens locally a...
Can you give the same number to both your softphone and your hardware desktop phone and if so how do you do it
Hi folks, I have customer where there is IPT 10.5 environment in existence.There is need to track call landed from CUCM --> Cisco Unity (IVR) --> CUCM. Can you please help how shall i understand CDR? regards,Ritesh Desai.
Hello, I am trying to pull a CDR for a call handler that is built in Unity Connection. Does anyone know if there is a way to pull historical data on a number in CDR and export it cleanly into excel. I am not that familiar with CDR and I have a user t...
Any idea ?It works in dhcp mode
I have both AQM & Calabrio One 10.4 call recording servers that I auto record calls to. Using 8841 & 8851 phones on CUCM 10.5. When the phones are on our LAN, call recording works great. When I take the same phone home, connect it to a Meraki Z3 and ...
Hi Guys, I am using a virtual e-sbc (8.3.0) in my lab and I have deployed two cucm clusters to simulate customer and PSTN side. Here is my call flow: phonea--CUCMA---siptrunk--E-SBC--->CUCMPSTN--phoneB What I am observing is that Media is not ter...
We are using IP Communicator on our desktops to our CME. I have been asked if its possible to have an app on mobiles to save money on calls while travelling.Using Jabber, is this possible? (having to bring up a VPN isnt an issue if required).
