Hi all,
I was asked to modify the maximun trigger busy calls parameter for all extensions on the Call Manager (CUCM 8.6), to play a "busy tone" when a user is on a Call.
but now, my company needs to do this:
If the current person who is called is busy, play an sound telling "Your call is important, please stand by..." and then try to redial that extension.
I was thinking I can get this using the escenario:
User 1 Calls --> Busy tone --> Line in CUCM is call redirec to for busy to a CTI Route Ponint to CUE --> User hears waiting audio (and some music) --> CUE retransfer it to the caller.
CUE retransfer it to original calling number.
So, this is my question.
How can I tell to the CUE "Tranfer the extension to the las redirect number the caller called"? I need the CUE to remember the original DNIS of the current session and re-transfer to it again.
I know there is an option on the Cisco Unity Express Editor, that can do this..
Some of thos users do the Trick, but I do not which one and how
Please, can u' help me with this.
Thanks in advance.