Hold button not working for external calls

[rohanpatel]

Users cannot put someone on hold if it is

an external call.

Hold works fine internally. Please help.

Thanks.

[david-lima]

Hi, doest your voice gateway has an MRGL assigned that include the MoH resource.

Hope this help

David.

[mightyking]

Try to enable Media Termination Point (MTP) on the Gateway configuration page in CCM.

Few questions:

Which GW and IOS are you running?

Are you using H.323 Gateway?

Is the GW in-hous

Are you Multicasting MOH?

MK