how can I have activation code for my phone CP 8861?

[eric.blot]

Help

I want use my CP 8861, in sip communication système, but I can't use it, because  I haven't activation code, and the screen is locked.

How can I do to unlock the screen ?

Eric

[tarun.gandhi923]

Hello Eric,

Kindly reset the phone..

Menu -> Admin Settings -> Reset settings -> Reset device

BR

Tarun

[eric.blot]

Thank you Tarun,

I have made your Reset procedure, but the same screen appear again.

My problem is that I haven't activation code (serial of 16 numbers). Where can I find this code, to use my phone ?

or there is another solution to use my phone with a server SIP ?

cordialy

Eric

[tarun.gandhi923]

Hi Eric,

Can you please send the screen shot?

Tarun

[eric.blot]

Hi Tarun

On the other hand, I have tried to enter IP adress of my server sip, a username and his password, of a SIP user but, the phone doesn't recognize anithing.

Eric

[Hassan Kallab]

Hi  Eric ,

Please can you try to remove the Ethernet cable and press # hold  plug the cable and  after that press 123456789 #

Also,  check the TFTP Option the phone try  by  default to communicate with MRA if the TFTP option not configure.

BR

Hassan

[eric.blot]

Hi Hassan

Thanks for you answer, but I always have the same welcome screen

so, I remove the Ethernet cable, the phone is OFF

I press # Hold

I plug the ethernet câble

I try to wait the white screen or I try to wait Cisco screen  or I try to no wait

I release #

and I press 123456789#

I always have the same welcome screen

and I don't have a menu to setup TFTP mode

Perhaps I make a mistake in your procedure ?

Do you have another solution ?

Best regards

Eric

[lcwinkeler]

Im not sure I am the right person.

Laura Winkeler

Engagement Specialist | Lifecycle Services

Federal & Commercial East

World Wide Technology

1 World Wide Way | St. Louis, MO 63146

[Hassan Kallab]

Hi Eric,

Only Remove the Cable press # and hold connect the Cable and don't Remove

your hand # wait 3 sec then press 123456789#

BR

Hassan

On Fri, Feb 23, 2018 at 11:42 AM, Laura Winkeler <community@cisco.com>

[eric.blot]

Hi Hassan

I tried your procedure, but it doesn't work.

I always have the same screen, and I can't choose TFTP Option to communicate with MRA.

Please, do you have another solution ?

Thanks

Eric

[Hassan Kallab]

Hi Eric,

Good Day,

Let me check our system .....

Thanks,

Hassan

[m.hameed@leadergroup.com]

Looking for update.
Having the same issue.
from where get MRA address to set TFTP Option.
Thanks for your consideration.

[Abdul Kareem]

check your ip phone is connected with Correct Vlan

[awais.abrar]

this is cause of the use of different firmware one is designed for the enterprise other one is third party call control (multiplateform firmware) below is the document might help if you want to migrate from or to enterprise firmware

https://www.cisco.com/c/dam/en/us/products/collateral/collaboration-endpoints/unified-ip-phone-7800-series/firmware-migration-master-guide.pdf