How can Unity Connection say the extension to the callers?

[chihouleong]

Hi Guys,

I need to do the following:

I have 2 extension numbers, 2001 and 3001.

When user calls 2001 , I want to forward the call to unity connection which say sth like "sorry, the number has been changed to" , "3" , "0" , "0" , "1" . and then forward the call to extension 3001.

Any Ideas?

Thx for any comment!!!!

[Ayodeji Okanlawon]

This is definitely possible. You will need to use a combination of call routing rules and call handlers..

You need to create a CH on UCXN, record the message you want to play and then set the after greeting action to transfer to 3001.

You then need to create a routing rule that will do the ff: when the forwarding station=2001, transfer the call to the CH you created above.

Thats pretty much it

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[chihouleong]

Thx a lot of the advice!

However, how can UCXN  tell the caller the number (3001 in this case, i want UCXN to say "3" "0" "0" "1"in english to the caller being transfered?

Since i am going to do like 1000 of this, i don't want to record 1000 different greetings with different numbers

[chihouleong]

any more ideas?

[Jaime Valencia]

There really is no way to do what you want with CUC without recording the message for every single DN, you would need to look into UCCX/UCCE to do something with a script to get the DN and record all the digits so they're played out when you call

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