Solved: How to delete voice messages

reg_cisco · ‎08-05-2008

HI.

I need to delete all voice messages in a voice box. I deleted all items in Inbox folder for the user but ip phone still show "you have new voice messages" message.

I use Unity 4.0

Rob Huffman · ‎08-05-2008

Hi Rafael,

To remove the on screen message "you have new voice messages" just dial the MWI-Off directory number from the phone itself.

In CCM look up the MW-Off number (Feature>Voicemail>Message Waiting>Directory Number>Message Waiting Indicator Off )

This will be a Directory Number like perhaps 2600. Go to the phone, press the Line button, dial 2600 and the MWI Lamp/Icon and Message will turn off.

Hope this helps!

Rob

View solution in original post

Rob Huffman · ‎08-05-2008

Hi Rafael,

To remove the on screen message "you have new voice messages" just dial the MWI-Off directory number from the phone itself.

In CCM look up the MW-Off number (Feature>Voicemail>Message Waiting>Directory Number>Message Waiting Indicator Off )

This will be a Directory Number like perhaps 2600. Go to the phone, press the Line button, dial 2600 and the MWI Lamp/Icon and Message will turn off.

Hope this helps!

Rob