03-29-2022 05:19 AM
Hello,
I need to know how to block the user to define favorites from the phone it self and only be available from the self portal or the CUCM.
Thank You in Advance.
03-31-2022 12:17 PM - edited 03-31-2022 01:17 PM
We have not been able to find a way to stop users from pressing a button and programming it with a favorite. We've tested this with removing any programming from a button and they can still press and hold the button to add a favorite. When they do this, we have found that not only can we not “see” what is programmed on that button in CUCM, we also aren’t able to make any changes to it. If the user wants us to make any changes in CUCM, the programming they did on the phone has to be removed first.
Cisco TAC has said this is working as designed but it has caused multiple problems with our ability to support our users. We are meeting with a Cisco engineer next week to review this issue again and hopefully make some progress with making changes for this in the future.
04-04-2022 12:06 AM
Dear Kathy,
Thank you for your helpful update, and please keep me updated if you get any solution from Cisco TAC team.
Thank You
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide