How to make incoming call go straight to extension

[Laveniuk]

This might be a stupid question but i cannot figure it out.

We have a client that wants their CUE to receive a call and have it automatically transferred to an extension.  No buttons, no menus, nothing.  Just incoming call goes straight to an extension.

They do want after hours to go to a menu though.

I have the after hours thing figured out, but i cannot get a call to automatically go to an extension.

[R0g22]

Is their a specific need for CUE to do that, I mean if the calls need to go directly to an extension, why use the CUE at all ? Will incoming calls go through a AA greeting or something ?

[Laveniuk]

Yes the calls go through an initial welcome greeting.
They used to have a menu for when a person calls, but they want to get
rid of that while they have staff on site.

[R0g22]

Depending upon what CUE version you have, you can have the CUE script only have a Welcome greeting or a Main menu greeting and then set the GoodBye prompt parameter to transfer to extension which would be when there is no caller input. Or you can look into setting up B-ACD on CME in drop-through mode.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/bacd/configuration/guide/cme40tcl/40bacd.html

[Laveniuk]

So we have Version 8.6.11.

I have tried this scenario.

Welcome Prompt: "Our recording"

Main Menu Prompt: "NONE"

Goodbye Prompt: "NONE"
    - Transfer to: 410

This seems to ALMOST work.  What this does it play the welcome prompt
(which is perfect), then it has this recording "are you still there?"
It says this 3 times, then it transfers to 410.

If there was a way to get rid of the "are you still there" recording,
then my problems would be solved.

[R0g22]

There is a MaxRetry parameter in CUE but that is only applicable for the default system script "aa.aef" AFAIK. Try it still -

Session into the CUE module through the router CLI
conf t
ccn application autoattendant
parameter MaxRetry 1

If it does not help, then you will need to create a script through CUE script editor available seperately on CCO or use the "aa.aef" script. That retry parameter would then be under Voicemail > Auto Attendant section on GUI.

[Laveniuk]

How do I edit the aa script....
I thought i seen somebody talking about a script editor, but do you
think i could just search google, or even the cisco website for this? NOPE!


I just hate how cisco makes this sooo hard.

[R0g22]

I hear you but it is what it is. The default system script "aa.aef" can be edited at Voicemail > Auto Attendant > autoattendant. Click the link and select the script "aa.aef". You should see a retry parameter towards the bottom.
If you are interested in the editor, you can find it here -
https://software.cisco.com/download/release.html?mdfid=283671889&flowid=77752&softwareid=282774364&release=8.6.12&relind=AVAILABLE&rellifecycle=&reltype=latest