how to remove password of a cisco 9971 phone

[monasir]

Hi everyone,

I was wondering if its possible to remove the password from a cisco 9971 sip phone.
A customer of mine has configured it on the router and they dont know how to remove it me neither.

Its a small environment so they dont use CUCM, instead they use callmanager express.
because if you want to change something on the display of the phone its asking for a password.

They tried several passwords didnt work also, a factory reset also didnt work.

How can they fix this?
 

[yahsiel2004]

If you want to remove the password permanently, you would have to alter the config file of the phone and remove the "phonePassword" portion and then you would have to host that phone config file via tftp and remove the "create profile" from the "voice register global". Which means that any new changes would never appear, unless you "create profile", then repeat the steps above again.

HTH

Yosh

[monasir]

I'm sorry yahsiel but i don't get you.
But this means i need to get into the mac adres of the phone on the cme router right?
sh flash:

more... SEP...

copy the excisting output and then the password should be in there.
After that remove it, i heared someone told me you can use a tcl script?

Never heared of it and not familiar with .

[yahsiel2004]

You would copy the phone configuration output (more SEP), remove the "phonePassword" field, save the file and upload onto the router, remove the "create profile", host the file via "tftp-server" and restart the phone. This process will need to be repeated every time you make any changes because in order for the changes to be applied, the "create profile" command will need to be inserted under the "voice register global" which will re-create the phone configuration, for all the phones and will add the "phonePassword" field back on. So depending on how many phones you have and how often you make changes, this process may be to tired some and then you should rely on a TCL script.

Regards,

Yosh

[monasir]

Ok i'll try this...thanks for the update!

[monasir]

Hi Yahsiel,

it didnt work for me unfortunately .
Can you help me out with the tcl script?