08-29-2011
12:55 PM
- last edited on
03-25-2019
08:09 PM
by
ciscomoderator
My client is requesting this feature:
When the user is on the phone with caller 1, there is another caller 2 calling. But the users can't pick up the call from the caller 2 at the moment and caller 2 is transfered to VM and is leaving voice message. Is the user able to put the caller 1 on hold, and retrieve the active call from caller 2 while caller 2 is leaving voice message?
This feature is available in ther Nortel System.
My client is running CME 8.5 and CUE 8.5.1.
Please advise. Thanks.
Solved! Go to Solution.
08-29-2011 05:45 PM
AFAIK only Unity has that feature.
Monitoring Messages as Callers Leave Them
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/unity/8x/user/guide/phone/8xcuugphone060.html
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk
08-29-2011 02:38 PM
i dont thin you can do with with CUCM and CME !
because once the call get transferred to VM then the caller will lose the control with that call to retrieve, redirect ..etc
unless you setup an option menu in the voice mail to ask the caller to retry ring the called person again !
HTH
08-29-2011 05:45 PM
AFAIK only Unity has that feature.
Monitoring Messages as Callers Leave Them
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/unity/8x/user/guide/phone/8xcuugphone060.html
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk
08-30-2011 10:38 AM
Thanks!! This is exactly what I am looking for.
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