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11-02-2021 06:15 PM
Hello, I was wondering, does the 7821 have a web interface since it would make setting up the SIP Phone easier.
Also, how do I upgrade and set up the 7821? When I downloaded the latest firmware, it doesn't have the configuration XML file and dial plan. Do I have to supply those manually? I do have the XML file and dial plan files ready, but it is from the cisco 7942G, so will it work? And if it does work, how do I transfer the XML files and new firmware to the phone using TFTP.
Hopefully the cisco 7821 has a web interface so I do not need to do all of this.
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11-02-2021 06:30 PM - edited 11-02-2021 06:45 PM
There are two ways to this: The Easy Way or the Difficult Way
Easy Way: The phone needs to be running 3PCC/MPP-specific firmware in order to configure the phone using a browser and use the phone in non-Cisco call managers.
Difficult Method: Configure the phone for non-Cisco call managers using Enterprise image. You'll need the following files:
- Dial Plan file
- A known working SEPmacaddress.cnf.xml file.
- Phone firmware
- TFTP server
- DHCP Option 150
NOTE: I have already posted known working dialplan.xml and SEPmacaddress.cnf.xml files in this forum. Search for it.
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11-02-2021 06:25 PM
If you planning to use 7821 with third party system, use MPP phone versions. You can convert the Enterprise versions to MPP But it require a license.
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12-11-2021 03:13 PM
Good evening,
I have a 7821 telephone, I have access to the interface but nothing can be changed. on the physical telephone also you cannot access the different menus. after some research I have to convert it to MPP and then to SIP. can you help me for a solution?
Thank you.
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12-11-2021 06:09 PM
@nouhoudiallot wrote:
after some research I have to convert it to MPP and then to SIP. can you help me for a solution?
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11-02-2021 06:29 PM - edited 11-02-2021 06:33 PM
I am actually going to use it with 3CX. Also, I don't see a softkey xml file for the firmware.
Also, here is one of the config SEP xml files I found that might work, however, I am not sure and I am hesitating to put it on:
<?xml version="1.0" encoding="UTF-8"?>
<device>
<fullConfig>true</fullConfig>
<deviceProtocol>SIP</deviceProtocol>
<sshUserId>admin</sshUserId>
<sshPassword>pass</sshPassword>
<devicePool>
<dateTimeSetting>
<dateTemplate>M-D-Ya</dateTemplate>
<timeZone>Eastern Standard/Daylight Time</timeZone>
<ntps>
<ntp>
<name>129.6.15.28</name>
<ntpMode>unicast</ntpMode>
</ntp>
</ntps>
</dateTimeSetting>
<callManagerGroup>
<members>
<member priority="0">
<callManager>
<name>3CX SERVER ADDRESS</name>
<description></description>
<ports>
<ethernetPhonePort>2000</ethernetPhonePort>
<sipPort>5060</sipPort>
<securedSipPort>5060</securedSipPort>
</ports>
<processNodeName>3CX ADDRESS</processNodeName>
</callManager>
</member>
</members>
</callManagerGroup>
<connectionMonitorDuration>120</connectionMonitorDuration>
</devicePool>
<commonProfile>
<phonePassword></phonePassword>
<backgroundImageAccess>true</backgroundImageAccess>
<callLogBlfEnabled>1</callLogBlfEnabled>
</commonProfile>
<loadInformation></loadInformation>
<vendorConfig>
<disableSpeaker>false</disableSpeaker>
<disableSpeakerAndHeadset>false</disableSpeakerAndHeadset>
<pcPort>0</pcPort>
<settingsAccess>1</settingsAccess>
<garp>0</garp>
<voiceVlanAccess>0</voiceVlanAccess>
<g722CodecSupport>2</g722CodecSupport>
<handsetWidebandEnable>1</handsetWidebandEnable>
<headsetWidebandEnable>0</headsetWidebandEnable>
<headsetWidebandUIControl>0</headsetWidebandUIControl>
<handsetWidebandUIControl>0</handsetWidebandUIControl>
<videoCapability>0</videoCapability>
<autoSelectLineEnable>0</autoSelectLineEnable>
<daysDisplayNotActive>1,2,3,4,5,6,7</daysDisplayNotActive>
<displayOnTime></displayOnTime>
<displayOnDuration></displayOnDuration>
<displayIdleTimeout>00:05</displayIdleTimeout>
<webAccess>0</webAccess>
<spanToPCPort>0</spanToPCPort>
<loggingDisplay>1</loggingDisplay>
<displayOnWhenIncomingCall>1</displayOnWhenIncomingCall>
<loadServer></loadServer>
</vendorConfig>
<userLocale>
<name>English_United_States</name>
<uid>1</uid>
<langCode>en_US</langCode>
<version>1.0.0.0-1</version>
<winCharSet>iso-8859-1</winCharSet>
</userLocale>
<networkLocale>United_States</networkLocale>
<networkLocaleInfo>
<name>United_States</name>
<version>1.0.0.0-1</version>
</networkLocaleInfo>
<deviceSecurityMode>1</deviceSecurityMode>
<authenticationURL></authenticationURL>
<directoryURL></directoryURL>
<idleTimeout>0</idleTimeout>
<idleURL></idleURL>
<informationURL></informationURL>
<messagesURL></messagesURL>
<proxyServerURL></proxyServerURL>
<servicesURL></servicesURL>
<dscpForSCCPPhoneConfig>96</dscpForSCCPPhoneConfig>
<dscpForSCCPPhoneServices>0</dscpForSCCPPhoneServices>
<dscpForCm2Dvce>96</dscpForCm2Dvce>
<transportLayerProtocol>2</transportLayerProtocol>
<dndCallAlert>5</dndCallAlert>
<capfAuthMode>0</capfAuthMode>
<capfList>
<capf>
<phonePort>3804</phonePort>
</capf>
</capfList>
<certHash></certHash>
<encrConfig>false</encrConfig>
<sipProfile>
<sipProxies>
<backupProxy></backupProxy>
<backupProxyPort>5060</backupProxyPort>
<emergencyProxy></emergencyProxy>
<emergencyProxyPort>5060</emergencyProxyPort>
<outboundProxy></outboundProxy>
<outboundProxyPort>5060</outboundProxyPort>
<registerWithProxy>true</registerWithProxy>
</sipProxies>
<sipCallFeatures>
<cnfJoinEnabled>true</cnfJoinEnabled>
<callForwardURI>x-cisco-serviceuri-cfwdall</callForwardURI>
<callPickupURI>x-cisco-serviceuri-pickup</callPickupURI>
<callPickupListURI>x-cisco-serviceuri-opickup</callPickupListURI>
<callPickupGroupURI>x-cisco-serviceuri-gpickup</callPickupGroupURI>
<meetMeServiceURI>x-cisco-serviceuri-meetme</meetMeServiceURI>
<abbreviatedDialURI>x-cisco-serviceuri-abbrdial</abbreviatedDialURI>
<rfc2543Hold>true</rfc2543Hold>
<callHoldRingback>2</callHoldRingback>
<localCfwdEnable>false</localCfwdEnable>
<semiAttendedTransfer>true</semiAttendedTransfer>
<anonymousCallBlock>2</anonymousCallBlock>
<callerIdBlocking>0</callerIdBlocking>
<dndControl>0</dndControl>
<remoteCcEnable>true</remoteCcEnable>
</sipCallFeatures>
<sipStack>
<sipInviteRetx>6</sipInviteRetx>
<sipRetx>10</sipRetx>
<timerInviteExpires>180</timerInviteExpires>
<timerRegisterExpires>1200</timerRegisterExpires>
<timerRegisterDelta>5</timerRegisterDelta>
<timerKeepAliveExpires>120</timerKeepAliveExpires>
<timerSubscribeExpires>120</timerSubscribeExpires>
<timerSubscribeDelta>5</timerSubscribeDelta>
<timerT1>500</timerT1>
<timerT2>4000</timerT2>
<maxRedirects>70</maxRedirects>
<remotePartyID>false</remotePartyID>
<userInfo>None</userInfo>
</sipStack>
<autoAnswerTimer>1</autoAnswerTimer>
<autoAnswerAltBehavior>false</autoAnswerAltBehavior>
<autoAnswerOverride>true</autoAnswerOverride>
<transferOnhookEnabled>true</transferOnhookEnabled>
<enableVad>false</enableVad>
<preferredCodec>g711alaw</preferredCodec>
<dtmfAvtPayload>101</dtmfAvtPayload>
<dtmfDbLevel>3</dtmfDbLevel>
<dtmfOutofBand>avt</dtmfOutofBand>
<alwaysUsePrimeLine>false</alwaysUsePrimeLine>
<alwaysUsePrimeLineVoiceMail>false</alwaysUsePrimeLineVoiceMail>
<kpml>3</kpml>
<stutterMsgWaiting>0</stutterMsgWaiting>
<callStats>false</callStats>
<silentPeriodBetweenCallWaitingBursts>10</silentPeriodBetweenCallWaitingBursts>
<disableLocalSpeedDialConfig>false</disableLocalSpeedDialConfig>
<startMediaPort>16384</startMediaPort>
<stopMediaPort>32766</stopMediaPort>
<voipControlPort>5060</voipControlPort>
<dscpForAudio>184</dscpForAudio>
<ringSettingBusyStationPolicy>0</ringSettingBusyStationPolicy>
<dialTemplate>cisco_dialplan.xml</dialTemplate>
<softKeyFile>softkeys.xml</softKeyFile>
<phoneLabel>LABEL AT TOP RIGHT OF PHONE SCREEN</phoneLabel>
<natEnabled>false</natEnabled>
<sipLines>
<line button="1">
<featureID>9</featureID>
<featureLabel>LABEL TO APPEAR NEXT TO THE LINE KEY</featureLabel>
<name>EXTENSION NUMBER</name>
<displayName>EXTENSION NUMBER</displayName>
<contact>EXTENSION NUMBER</contact>
<proxy>USECALLMANAGER</proxy>
<port>3CX Port Number (default 5060) - original </port>
<autoAnswer>
<autoAnswerEnabled>2</autoAnswerEnabled>
</autoAnswer>
<callWaiting>1</callWaiting>
<authName>Usually exstention number for 3CX</authName>
<authPassword>Authenthication Password in 3CX</authPassword>
<sharedLine>false</sharedLine>
<messageWaitingLampPolicy>3</messageWaitingLampPolicy>
<messagesNumber>9999</messagesNumber>
<ringSettingIdle>4</ringSettingIdle>
<ringSettingActive>5</ringSettingActive>
<forwardCallInfoDisplay>
<callerName>true</callerName>
<callerNumber>false</callerNumber>
<redirectedNumber>false</redirectedNumber>
<dialedNumber>true</dialedNumber>
</forwardCallInfoDisplay>
</line>
</sipLines>
</sipProfile>
</device>
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11-03-2021 03:19 PM
Looks good.
Put it on and observe the log messages on the phone. I think it is Settings > Admin Settings > Status > Status Messages
If the config is wrong, it is as simple as factory-reset the phone and change the tags. Rinse + repeat.
Do not forget to disable ALG on the router.
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11-02-2021 06:30 PM - edited 11-02-2021 06:45 PM
There are two ways to this: The Easy Way or the Difficult Way
Easy Way: The phone needs to be running 3PCC/MPP-specific firmware in order to configure the phone using a browser and use the phone in non-Cisco call managers.
Difficult Method: Configure the phone for non-Cisco call managers using Enterprise image. You'll need the following files:
- Dial Plan file
- A known working SEPmacaddress.cnf.xml file.
- Phone firmware
- TFTP server
- DHCP Option 150
NOTE: I have already posted known working dialplan.xml and SEPmacaddress.cnf.xml files in this forum. Search for it.
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11-02-2021 06:46 PM
Ok, I know how to configure it in the browser, but I need to verify that the 7821 has a web interface. I also have it on Multiplatform hardware pre-installed when I bought it, so does the 3PCC/MPP have a web interface on the CP-7821-3PCC-K9 have a web interface? (Just making sure)
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11-02-2021 06:54 PM
@khoinguyenkhoiusa wrote:
I also have it on Multiplatform hardware pre-installed when I bought it, so does the 3PCC/MPP have a web interface on the CP-7821-3PCC-K9 have a web interface? (Just making sure)
If the phone is running 3PCC/MPP firmware, then it can be configured via a browser.
Cisco IP Phone 8800 Series Multiplatform Phones User Guide
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11-05-2021 02:09 PM
Ok, I just got the phone, it prompted me to set a new password, which I did, and I tried to log in, HOWEVER, after I pressed login with correct credentials, the interface just gave me a spinning wheel, and nothing else. Can someone help me out?
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03-15-2023 02:02 AM
I met with the same problem, I can not go to the web interface, tried different browsers. What can be done ?
