Hi Mat,
You probably won't like this answer......but this is not a
configurable parameter The addition of "queuing" to Hunt
groups is the equivalent of a TDM - ACD set up where agents
are required to Login or Logout of the queue depending on their
availability. This type of agent "responsibility" using the HLOG
softkey or PLK would be necessary to prevent calls from being
routed to agents who are not available
The Auto logout of agents who do not answer is a very common feature of
all ACD - UCCX Call Centre type builds.
Cheers!
Rob
"And if I should fall behind
Wait for me" - Springsteen
