Hunt Group call still arrives on phone despite call forward

[Sadaseeven Saminaden]

Hello all.

A client of ours complains that calls destined to a hunt-group of which she is part of still come to her phone despite her forwarding all calls to her mobile.

They are only 2 members of this group that hunts from a DID.

One of them is rarely at her desk and the other one complained that all external calls still ring on her desk while she is not there, despite the call forward all. 

Any idea for a solution?

Note that a shared-DN has been tried as an option but has been subject to rejection by the users.

Kindly help

Regards

Davi

[Charles Hill]

Its working as designed.  Hunt groups do not follow the cal forwarding settings. 

Option would be to change the call forward no answer on the hunt pilot to a Ext with that ext # being forwarded to her cell phone.

HTH

If this helps, please rate.

[Sadaseeven Saminaden]

Hello cehill.

Your answer seems to make sense.

However as hinted by Marcel above, we are on version 10.6 where the option of using the call forwarding option of line group member has been introduced, hinting that we should effectively be able to use cfwall in this situation.

I know this was not working on previous versions of cucm. Did not come across any document that says it' still the case with this CM.

In any case, your solution is the one we are going to implement if we fail to obtain any better.

[Marcelo Morais]

Hi Sadaseeven Saminaden,

 in CUCM version 10.x you can do the following:

 in CUCM Administration > Call Routing > Route/Hunt > Hunt Pilot > select the Pilot and in the Hunt Call Treatment Settings window you can select the Use Forward Settings of Line Group Members.

Hope this helps.

[Sadaseeven Saminaden]

Hello Marcelo.

Using this atbthe moment.

But does not seem to have any effect whatsoever on the calls originating from hunt group.

Any idea why?

I am thinking CSS but i could be wrong; it probably should use the cfwall CSS of the line,which is correctly configured, else user wouldn't be able to forward all other calls to her mobile.

[Jaime Valencia]

If you read the help -> for this page, you will find that setting has no bearing on what you're doing:

•  Use Forward Settings of Line Group Member (replaces “Use Personal Preferences” check box)

The just renamed the setting that works in conjunction with the call forward no coverage setting from the DNs.

What you're seeing is WAD, you'll never get any call forward behavior to work when a call arrives from a hunt pilot and then is extended to a phone in the line group, your only option is SNR.

There are no docs that tell you things are the same and it still not works, it doesn't work because that's how the system is designed to work, thus, WAD.