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494
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5
Helpful
2
Replies

Hunt Group to Voicenail specific mailbox

Michael Durham
Level 4
Level 4

We have only 1 mailbox an extension 1000 and it is working correctly.  We also have a hunt-group that has the final set to 2000 which is our voicemail system access number.  The pilot for the hunt-group is 1110. 

When a call comes to the hunt-group and no one answers, the call is forwarded to the voicemail system but they receive a message stating there is no mailbox for this number.  How can I make the voicemail system think the call coming from the hunt-group is coming form 1000 instead?

Her e is my config:

voice hunt-group 2 parallel
hlog-block
final 2000
list 1112,1113,1117
timeout 30
pilot 1110
!
voice translation-rule 7
rule 1 /1110/ /1000/
!
voice translation-profile Hunt_Group_2_to_VVM_1000
translate calling 7
!

I tried the following but nothing seems to work

dial-peer voice 200 voip
translate-outgoing calling 7 (did not work)
translate-outgoing called 7 (did not work)
translation-profile incoming Hunt_Group_2_to_VVM_1000 (did not work)
translation-profile outgoing Hunt_Group_2_to_VVM_1000 (did not work)

Any suggestions?

1 Accepted Solution

Accepted Solutions

I tried to set the secondary number on ephone-dn 1 to 1110 but that did not fix the issue.  However translation does work.

 

!
voice translation-rule 7
rule 1 /1110/ /1000/
!
voice translation-profile Hunt_Group_2_to_VVM_1000
translate redirect-called 7
!
dial-peer voice 200 voip
description Dial-peer to the Voicemail System
translation-profile outgoing Hunt_Group_2_to_VVM_1000
destination-pattern 2000
b2bua
session protocol sipv2
session target ipv4:192.168.200.2
voice-class codec 1
dtmf-relay sip-notify
no vad
!

Thanks fir the help

View solution in original post

2 Replies 2

For the mailbox 1000 configure an alternate number as 1110. This will make
it working.

If you want use translations, you need to translate the redirecting number
instead of the calling number. But the 1st method is the simplest one.


**** please remember to rate useful posts

I tried to set the secondary number on ephone-dn 1 to 1110 but that did not fix the issue.  However translation does work.

 

!
voice translation-rule 7
rule 1 /1110/ /1000/
!
voice translation-profile Hunt_Group_2_to_VVM_1000
translate redirect-called 7
!
dial-peer voice 200 voip
description Dial-peer to the Voicemail System
translation-profile outgoing Hunt_Group_2_to_VVM_1000
destination-pattern 2000
b2bua
session protocol sipv2
session target ipv4:192.168.200.2
voice-class codec 1
dtmf-relay sip-notify
no vad
!

Thanks fir the help

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