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Hunt Group without the Pilot

Alfred Jones
Level 1
Level 1

Good evening, I have a department that needs the hunt group (A,B,C,D,E) to receive the calls from Top down. However the department has a receptionist that initiates the calling.  A calls come to reception, they transfer to applicable extension. (A,B,C,D,or E)  If the directed extension is unavailable then the hunt should start.  How do I configure this in CUCM 9.1  I basically want the calls to roll from one extension to the next in the hunt group, ex. the receptionist sends a call to C, after RNA timeout call rolls to A and so on.

1 Reply 1

Andrew West
Level 4
Level 4

Hi there..

 

This guide has great info about call queuing along with many other features you can do with a CUCM.

This should give you a start on what you want to do. 

 

 

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/9_1_1/ccmfeat/CUCM_BK_C3E0EFA0_00_cucm-features-services-guide-91/CUCM_BK_C3E0EFA0_00_cucm-features-services-guide-91_chapter_01000.html

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