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Hunt group won't forward to settings of line group member. CM 10.5

rduenes
Level 1
Level 1

I need to have a hunt group with 5 lines to be able to call out to cell phones. Right now it will bounce perfectly but I need it to follow what that station is currently set as....... If no answer ring:  cell number.  It will not follow what the extension is set as even though I have "Use Forward Settings of Line Group Member".  Does anyone know of a work around or something I have missed?  Call manager 10.5

 

1 Accepted Solution

Accepted Solutions

Jaime Valencia
Cisco Employee
Cisco Employee

That is working as designed, any call forward settings are ignored when the call arrives via a line group. The setting you mention is ONLY used when the call goes to the hunt pilot via the call forward no coverage setting.

You need to use SNR in your scenario to ring any external destination.

HTH

java

if this helps, please rate

View solution in original post

1 Reply 1

Jaime Valencia
Cisco Employee
Cisco Employee

That is working as designed, any call forward settings are ignored when the call arrives via a line group. The setting you mention is ONLY used when the call goes to the hunt pilot via the call forward no coverage setting.

You need to use SNR in your scenario to ring any external destination.

HTH

java

if this helps, please rate