cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

1181
Views
0
Helpful
2
Replies
Highlighted

Hunt/line group longest idle time meaning?

Hi all,

How does the hunt/line group longest idle calculation work?

Does it count 'outgoing' calls in it's idle calculation?

Or just incoming calls via the hunt group?

Cheers

2 REPLIES 2
Highlighted
Hall of Fame Community Legend

Hunt/line group longest idle time meaning?

Hi David,

I thought this was an interesting question

I just tested this out in the lab to verify & the "Longest Idle"

calculation does take into account all calls not just calls that route

via the Hunt Group.

So in my test I was using DN's 5126 & 8727

First call via Hunt went to 5126, second call went to 8727

third call back to 5126, fourth to 8727 so this would mean that

the fifth call would go to 5126....but if in the intervening time

5126 made or received any call and 8727 did not, the fifth call

went to 8727.

Cheers!

Rob

"Hours are like diamonds, don't let them waste
Time waits for no one, no favors has he" 

- Stones

Highlighted

Hunt/line group longest idle time meaning?

Hi Rob,

Yes I thought it was an interesting question also when one of our clitents asked me.

I couldn't find anything documented on CCO  that made it clear.

Thank you very much for testing this in your lab. Much appreciated!

Cheers,

Dave

CreatePlease to create content
Content for Community-Ad
Future of Work Virtual Summit Day 5

Cisco COVID-19 Survey