Hunt List to end in voicemail fails

[Lucky19th]

Hope someone can help :

I have this setup

Call to 2010 DN -> CFA to 2010 Voicemail.

2010 Voicemail has Caller Input options for various departments.

Press 1 takes you to a call handler

Call handler forwards call to Hunt Pilot 2011 -> which points to Hunt list and which has Ling group with members 2020,2021 with Broadcast setting.

Hunt Pilot has setting of "Forward Hunt No Answer" to 2099 (Pilot point for Voicemail).

When I call 2011 directly, on no answer, the call goes to Voicemail (associated with 2011DN) as it should.

However, if I call via 2010 and choose option 1, the call disconnects when not answered!! I would like it to go to the 2011 Voicemail.

I suspect it might have something to do with CLID between Unity and CCM but I am not sure.

P.s I am using CCM ver 4.1 ( I know! Upgrade planned this Easter!) and Cisco Unity version 8.0.

Any help most appreciated. Let me know if you need any more info.

Thanks in advance.

[Aaron Harrison]

Hi

On your 2010 clal handler, do you have 'supervised transfer' set? If so, Unity may detect that it is basically calling itself (Unity-->Hunt-->Unity) and drop the call. If you set this to 'release to switch' it should work and also use fewer ports...

Aaron

[Lucky19th]

Hi Aaron,

I checked the setting and currently it is set too "release to switch". How do I establish what the CLID is when the calls are going back and forth from the two systems? I suspect that might help troubleshooting the issue

Thanks

[Harmit Singh]

Hi there,

You might wanna configure the port status monitor and track the call on Unity Connection via that:

http://www.ciscounitytools.com/Applications/CxN/PortStatusMonitorCUC7x/PortStatusMonitorCUC7x.html

http://www.ciscounitytools.com/Applications/CxN/PortStatusMonitorCUC7x/Help/Connection%20Remote%20Port%20Status%20Monitor.html#_Toc220754324

If you need to check whether CUCM is doing any digit manipulation, you would need to set the CUCM traces to detailed level, recreate the issue, collect them and analyze:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080094e89.shtml#subpro1

HTH.

--
Regards,
Harmit.