Hunt Pilot Config

[sdonnelly_tgg]

Running BE6k v10.5 for CM and Unity. I have a hunt pilot setup for CFNA and CFB to go to an extension 8340003. That has a DN setup to forward all calls to voicemail, and that mailbox is configured in Unity. After a no answer the call goes to the Welcome to Unity Messaging...not the voicemail greeting. If I make the hunt pilot # an alternate extension of the Unity mailbox above it goes to that voicemail.

Any thoughts? Thanks to any advice!

[moyo oyegunle]

The most likely reason for this is you do not have the Redirecting Diversion Header field(outbound and inbound) on the sip trunk to unity checked.

[Jaime Valencia · Accepted solution]

That's WAD, by default, CUC uses the original called party number to find out the mailbox by default, so it looks for mailbox with whatever DN you have for the pilot, the workarounds are:

Use Call routing rules

Configure it as an alternate extension as you did.