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jmartin
Beginner

Hunt Pilot Ring to Members

Currently, when someone calls our hunt pilot number (9000) it will attempt to ring a member phone 3 times before it logs that phone out of the hunt group, I have two questions relating to this:

1) Is there a way to increase the number of rings each hunt pilot member gets before the hunt pilot moves onto the next member

2) Is there a way to disable automatically logging out a member of the Hunt Pilot if they miss a call?

We are running version: 9.0.1.11012-1

1 REPLY 1
Rob Huffman
Hall of Fame Community Legend

Hi Jeff,

This capability has been added in CUCM 9.1

Automatically Logout Hunt Member on No Answer

Automatic logout of hunt members was introduced for queuing-enabled hunt  pilots in Unified Communications Manager  9.0(1). If an agent does not answer a queuing-enabled hunt pilot call,  that agent will be logged off of the hunt group and will not receive  additional hunt pilot calls unless he presses the "HLOG" soft key on the  phone to log into the hunt pilot. This behavior is not configurable in Unified Communications Manager 9.0(1). In Unified Communications Manager 9.1(1), the administrator can choose whether hunt members remain logged in if the call is not answered.

For more information, refer to "Automatically Logout Hunt Member on No Answer" in the Cisco Unified Communications Manager Administration Guide, and to "Call Queuing" in the Cisco Unified Communications Manager Features and Services Guide.

from;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/9_1_1/CUCM_BK_R6F8DBD4_00_release-notes-for-cucm-91_chapter_0100.html#CUCM_RF_CF356549_00

Cheers!

Rob

"Clocks go slow in a place of work
Minutes drag and the hours jerk" 

-The Clash

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