Huntgroup multiple same extensions

[sebastiaanp]

We have a CME implementation with 2 7960

The six lines on the 7960 ar configured as follow

ephone dn 1 to 12

number 201/202

no huntstop

huntstop channel

Phone 1:

Button 1: 201

Button 2: 201

etc.

Phone 2:

Button 1: 202

Button 2: 202

Ephone-hunt 1 seq

number 2000

list 201, 202

They want if the huntgroup is called first phone 201 rings by no busy ring phone 202 if this is busy then line 2 on phone 201 rings etc.

Will this word. I can't test it. Or do i have to make multiple lines with seperate extensions and place them in the huntgroup.

[paolo bevilacqua]

I don't quite understand. Is not necessary to configure the same ephone-dn tag on multiple buttons.

Also, you assign ephone-dn tags to buttons, not directory numbers.

The ephone-hunt being of sequential order will present the call following the list you defined. List is made of numbers not ephone-dn.

One thing is to decide if you want the ephone-dn to be singl or dual line, and or be additional to the main number for the phone, but this depends on how the system is used.

[sebastiaanp]

Here is my config. Maybe this makes it clear for you

[paolo bevilacqua]

Yes as I said of course the sequential ephone-hunt will not ring phones that are busy.

For simplicity you can use the existing ephone-dn and numbers, if later you find out that you need different features, you can create the separate ephone-dn for hunt-group and assign to more button.

Hope this helps, please rate all useful posts!

[sebastiaanp]

but how to solve this so busy phones receive a second line on the second button

Scenario

Two phone for reception. One number for inbound calls.

First call goes to phone 1

Second call goes to phone 2

Third call goes to second line on phone 1

Fourth call goes to second line on phone 2

etc.

How to solve this?

[paolo bevilacqua]

If your hunt-group has two numbers in list, the third call will go to the "final" number, often voicemail. It will not go to phone 1 again.

If you want the third, etc .. call go to phone 1 again;

- configure one or more additional ephone-dn

- give it a number

- add this number to the hunt-group list

- assign this dn in overlay, or to an unused button to phone 1.

Consider however that people may have problems in handling more calls after the second one.