I am lost.....

[johncallender]

HI

I have a cisco UC520 that is driving me crazy. On Friday I could access the Cisco Unified Communication Express via the web interface. Now on Monday I keep getting the error of Error: Unable to login as administrator to the Cisco CallManagerExpress at site 'local'.
Details: CME login failed whenever I click on Configuration > extensions or phones. If I click on Users I get access. I did not perform any updates over the weekend. The directory of the flash is listed

Directory of flash:/

    1  -rw-    38008920  May 24 2031 08:26:56 -04:00  uc500-advipservicesk9-mz.1
50-1.XA2
    2  drw-           0   Apr 8 2010 14:51:40 -04:00  phones
   25  -rw-         660   Apr 8 2010 14:54:20 -04:00  vlan.dat
   26  drw-           0   Apr 8 2010 16:03:22 -04:00  ringtones
   60  -rw-        8224   Apr 8 2010 16:04:00 -04:00  -
   61  -rw-        8224   Apr 8 2010 16:04:24 -04:00  copy
   62  -rw-      409211  Aug 27 2010 12:13:10 -04:00  crashinfo_20100827-121311-

Cisco Unity Express Version 7.0

Any Ideas?

Thanks

John

[eramaya]

Make sure you hav the ip http authentication enable in the configuration.

[johncallender]

yes it is....

[Felipe Garrido]

Can you log into the CME page directly? Try going to http:///ccme.html

It doesn't look as though the CME GUI files are in flash unless they are in one of the subdirectories. can you confirm?

-Felipe

[johncallender]

i did not see the files in the directory. Is there an easy way to add the files back?

[Felipe Garrido · Accepted solution]

They can be downloaded via CCA, if you use it, or using the copy tftp: flash: command. The files can be found at the following link.

http://tools.cisco.com/support/downloads/go/ImageList.x?relVer=8.0&mdfid=277641082&sftType=Unified+Communications+Manager+Express+Complete+Support+File+Set&optPlat=&nodecount=3&edesignator=null&modelName=Cisco+Unified+Communications+Manager+Express&t...

-Felipe

[johncallender]

Felipe

Thanks for the help. Sorry it took so long to get back to you, but I appreciate the sharing of knowledge.

John