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IM and Presence HA not able to enable follwing Nodes name change



CUCM PUB /CUCM SUB/ IMP PUB /IMP SUB all at release 10.5.2

Let me tell you that I followed the cisco process for CUCM and IM & P

I have the following error when checking the enable High Availblity in the CUCM Pub/System/Presence Redundancy Groupe Configuration:

Error: [4561] Error retreiving HA status information from the IM and Presence Servers. but right under it says update successfull

All services are Started on my servers

I restarted the Cisco Server Recovery Manager service on both machines.

I verified the connectivity from all nodes (utils network connectivity command) all is OK

I verified the DBreplication on all servers and all  is OK value = 2 Setup completed

I restarted the Cisco I rebooted many times and no effect.

Please let me know if you have any input on how i could solve this.

Thank you in advance!

1 Reply 1

Clifford McGlamry
Rising star
Rising star

Highly likely that you're dealing with an issue related to certificates.  If you changed the server names, the self signed certs will regenerate.   You can check out the cert propogation to make sure your certs match correct.  For example, on the publisher, the publisher tomcat cert should be also in place as the tomcat trust cert for the publisher.  On all the other servers, it would be in place as the tomcat trust cert.

Same thing with the ipSec certs.  

If the certs are out of whack, you can spend a lot of time chasing this one.  


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