Impact of service restart

[rajeshpat]

Hi guys,

Can we restart "Cisco Desktop Browser and IP Phone agent service" in business hour. Also what will be the impact on restarting this service.

Regards,

Raj

[Anoop Krishnan]

Hi Raj,

Restarting Cisco Desktop Browser Service during the Production, will not affect the calls, but it may affect recording, logging etc..

Basically IPPA is working in an Active-Standby architecture, so if you have a High Availability node the service is currently Active on the Standby node. 

Regards, 

Anoop