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Cisco Finesse 11.6 is giving "Cannot perform Operation: CTI-71" while agent tries to answer a new incoming call on the browser. Had tried logging the same Agent on a CTI desktop, it gives "The requested operation has been rejected, no specific detail...
I have a User who is using Finesse 11.6 from VPN and she is using a CIPC, as soon as the call comes it gets terminated, and the status goes from Ready to Not-Ready. This issue happens only when she is connected over VPN over any network provider. It ...
Is there a possibility where i can integrate Salesforce Service Console with UCCX 11, with the help of CRM Connector available for Salesforce.
I know we can achieve that in Cisco Finesse .
Thanks in Advance
Agent was able to log in, after changing the phone to a 7821, and the error was no longer happening. I will be checking the console logs and the CTI logs for more clear picture.
