incoming and Tranfer issue with United CME

[david.sua]

Hi all,

I have a 7931G that manage all incoming calls in a dual-line.

When the user wants to transfer a call she press the tranfer button, extension number and transfer button again.

Well, when she does press the transfer button and new incoming call enter before she press again the transfer button, she does lose the focus of old call and only can manage the incoming call.

How can i set the new call to enter without interfere with the old call?

Thanks in advance.

[paolo bevilacqua]

Hi,

firmware on the phone? Exact IOS version on the router ?

[david.sua]

I have a cisco 2851 with IOS 12.4(4)XC4 spservices.

The firmware for 7931 is SCCP31.8-2-1S.loads

[guilhem.perez]

Hi,

I meet the same issue.

Have you solved your problem?

Best regard

Thanks