Incoming Call on CIsco IP phones

[walenteano]

I am new to VoIP, I have a VoIP setup that incoming calls should ring on a particular IP phone within the organization. When the number is being called, it rings from the side of the caller but the IP phone the call is routed to does not ring. Calls within the organization to that particular IP Phone works. The last configuration that worked was compared to the current running configuration and they re all the same. What can I possibly do?

In the mean time, how do I configure on the CME if I intend to use another IP Phone.

[Jaime Valencia]

Start by reviewing the CME admin guide for any config task.

As for your issue, you will need to gather and review debugs to find out what's happening with the call.

[walenteano]

Thank you but now I do not want to use that particular IP Phone, I want to do the configuration for incoming calls on another IP Phone within the organization.. Just needed the CLI commands to achieve that.

[George Sotiropoulos]

Hello,

You may consult the following link(s) to understand the basics on CUCME

https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-express/211270-Basic-Configuration-Guide-for-CUCME-CME.html

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/manual/cmeadm/cmefac.html

Hope this helps,

G

[walenteano]

Thank you but now I do not want to use that particular IP Phone, I want to do the configuration for incoming calls on another IP Phone within the organization...

Just needed the CLI commands to achieve that.

[George Sotiropoulos]

Hello,

If possible, try to post the running-config from your CME to identify the call routing and describe here the number of the phone you want to be reached from outside, for example +1.415.515.5555-> 5555.

Kind regards,

George

[mamoussou]

Dears

Find attached running config and dial peer voice summary. Number to be reached from outside is 012910303 to be routed to extension 499.

Thanks.

[mamoussou]

Hi George

Same case @walenteano is working on.

[mamoussou]

Hi George

Same case walenteano is working on.

[George Sotiropoulos]

You may try the following commands:

voice translation-rule 5
rule 1 /^012910303/ /499/
!
!
voice translation-profile INCOMING
translate called 5
!
!
dial-peer voice 1 voip
translation-profile incoming INCOMING

I hope this works,

George

[mamoussou]

Hi George

Many thanks for response. Quick one though , just to be clearer. Why are we doing it over dial-peer voice 1 voip and not pots ? because the fixed wireless terminal is connected to 1/0/1 on thee FXO.

[George Sotiropoulos]

Hello,

Apologies, I might have missed this part. You should try to apply your translation to the dial-peer of incoming calls.

George

[mamoussou]

Many Thanks George, from your advice, will this be dial-peer voice 8 pots ?. These are dial peer configs associated to 1/0/1.

Thank you.

dial-peer voice 6 pots

description ACC82 MOBILE CALLS (08x)
destination-pattern 8208[0-1]........
port 1/0/1
forward-digits 11
!
dial-peer voice 7 pots
description ACC82 MOBILE CALLS (07x)
destination-pattern 8207[0-1]........
port 1/0/1
forward-digits 11
!
dial-peer voice 8 pots
description ACC82 LAGOS LANDLINE CALLS
destination-pattern 8201.......
port 1/0/1
forward-digits 9
!
dial-peer voice 9 pots
description ACC82 ABUJA LANDLINE CALLS
destination-pattern 8209.......
port 1/0/1
forward-digits 9

[George Sotiropoulos]

Yes, worth trying it on the dial-peer voice 8 pots 

[mamoussou]

Or create an incoming dial peer to match it to like below? Please let me know if this is ok.

dial-peer voice xx pots
description INCOMING DIAL PEER
incoming called number T
port 1/0/1