Incoming calls reach VG but IP Phones doesn't ring

[Mohamed AATIF]

Hi guys,

I have an issue with incoming calls, when I make a call from an external phone I hear a ringtone but the IP Phone doesn't ring

Any help please

Thank you

[Chris Deren]

You router configuration has no voice config in it, where is the call suppose to go and on which voice-port is it arriving? The voice port needs plar config to send it to a specific number and then depending on call processing system you are using you need config i.e. dial-peers to point to it.

[avinsrid89]

Sep  3 13:35:17.623: //39/72F1C2848057/CCAPI/ccCallDisconnect:
   Cause Value=1, Call Entry(Responsed=TRUE, Cause Value=1)

You have a call coming in to 305 and disconnecting with cause value 1 which means destination not found. This is a dial plan issue.

Is the call supposed to go to another device or a phone that is registered on this router (CME) ? I don't see any ephone configurations on this router.

Where is this call supposed to go? The call will be accepted on incoming dial peer however, without a dial peer.

Kindly rate useful posts!

~Avinash