Increase handset GAIN 7931

[daniel.baird]

Our customer has a Cisco 3845 based CCME environment running 12.4(24)T8,

with a mixture of 7941 and 7931 handsets. On the 7931 handsets, the users have to shout

down the handsets for anyone to hear them. How can we increase the GAIN on the handset so

that the phones are more sensitive?

The phones are running jar31sccp.8-4-1-23.sbn.

our telephony-service is below:

telephony-service

no auto-reg-ephone

em logout 0:0 0:0 0:0

max-ephones 200

max-dn 300

ip source-address 10.30.2.1 port 2000

calling-number initiator

timeouts interdigit 3

url services

http://10.1.10.1/voiceview/common/login.do

url authentication

http://10.1.10.1/voiceview/authentication/authenticate.do

network-locale GB

network-locale 1 GB

network-locale 2 GB

network-locale 3 GB

network-locale 4 GB

load 7914 S00105000300

load 7906 SCCP11.8-3-3S

load 7911 SCCP11.8-3-3S

load 7920 cmterm_7920.4.0-03-02

load 7921 CP7921G-1.1.1

load 7931 SCCP31.8-3-3S

load 7937 apps37sccp.1-1-1-1

load 7960-7940 P00308000500

load 7941 SCCP41.8-3-3S

load 7942 SCCP42.8-3-3S

load 7945 SCCP45.8-3-3S

load 7961 SCCP41.8-3-3S

load 7962 SCCP42.8-3-3S

load 7965 SCCP45.8-3-3S

load 7970 SCCP70.8-3-3S

load 7971 SCCP70.8-3-3S

load 7975 SCCP75.8-3-3S

time-zone 21

time-format 24

date-format dd-mm-yy

voicemail 2020

max-conferences 12 gain -6

call-forward pattern .T

moh music-on-hold.au

web admin system name iaadmin secret 5 $1$6P.M$/mR.

dn-webedit

time-webedit

transfer-system full-consult

transfer-pattern 9.T

secondary-dialtone 9

after-hours block pattern 1 9000 7-24

after-hours block pattern 2 909 7-24

after-hours block pattern 3 90898 7-24

after-hours block pattern 4 901413452897 7-24

after-hours block pattern 5 9001 7-24

after-hours block pattern 6 9002 7-24

after-hours block pattern 7 90030 7-24

after-hours block pattern 8 90031 7-24

after-hours block pattern 9 90032 7-24

after-hours block pattern 10 90033 7-24

after-hours block pattern 11 90034 7-24

after-hours block pattern 12 900350 7-24

after-hours block pattern 13 900351 7-24

after-hours block pattern 14 900352 7-24

after-hours block pattern 15 900354 7-24

after-hours block pattern 16 900355 7-24

after-hours block pattern 17 900356 7-24

after-hours block pattern 18 900357 7-24

after-hours block pattern 19 900358 7-24

after-hours block pattern 20 900359 7-24

after-hours block pattern 21 90036 7-24

after-hours block pattern 22 90037 7-24

after-hours block pattern 23 90038 7-24

after-hours block pattern 24 90039 7-24

after-hours block pattern 25 9004 7-24

after-hours block pattern 26 9005 7-24

after-hours block pattern 27 9006 7-24

after-hours block pattern 28 9007 7-24

after-hours block pattern 29 9008 7-24

after-hours block pattern 30 9009 7-24

after-hours pstn-prefix 4 4

night-service code *1234

create cnf-files version-stamp 7960 May 08 2010 19:24:36

!

!

ephone-template  1

button-layout 7931 2

!

!

[paolo bevilacqua]

Ypou cannot change gain/attenuation for a single phone.

You can decrease output attenuation for all calls to the voice port, but that will afftect all phones, not one only.

[daniel.baird]

Thanks Paolo, I suspected as much, how do you do it for all phones?

[paolo bevilacqua]

With the commands indicated about under voice-port.

Note the IOS that you are using is very, very old and should be updated.

[daniel.baird]

Hi Paolo,

When you say the IIO os old, is that the IOS? that was just upgraded at the weekend to 12.4(24)T8 which is dated September 2012. This was the highest IOS we could use ith our NM-CUE module.

Or do you mean something else?

Dan.

[paolo bevilacqua]

12.4T version is very old in term of lack of many features.

NM-CUE does not use IOS and does not depend on the IOS version you have on router. You should use 15.1(4)M5 as IOS.

I recommend you give all these config an maintanace task to a reputable consultant, or UC certified Cisco partner.

Thank you for the nice rating and good luck!