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Integrating CUCA User with CUCM

break
Level 1
Level 1

I apologize for the simple question, but my google skills weren't pulling through for me.

 

A user's mailbox is not working (never worked). When I look at the user in CUCA the user is not integrated with the CUCM. How do I integrate it like all my other users? 

The user exists in CUCM but when I go to Import Users or Synch Users I can't find it. All of my users that are integrated I can see under "Synch Users" but I noticed all of those in CUCM that aren't integrated are not there.

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Chris Deren
Hall of Fame
Hall of Fame

What is "CUCA"?

Cisco Unity Connection Administration

I know it as the place where I set up voicemail users.