IP Communicator display time on CUCME

[donmitswv]

I have an issue with the correct time being displayed on CIPC. There are 2 configured in the system and they both are exactly 4 hours fast. No other phone has this issue. The router has the correct time, NTP is accessible and working and the time zone is configured under telephony services so I am all out of ideas! Can anyone think of anything?

Thanks

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[Gregory Garrian]

Create an ephone template and specify the phone type.

Apply that template to the ephone configurations with the time issue.

Reset the phones.

That should fix the problem.

[donmitswv]

The phone type is defined on the ephone but I will try it with CIPC in the ephone template and reset. Thanks for the reply

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[Pramoth Sundaram]

Hi ,  How to creat a ephone template?

Can you please expain this on steps Thanks

[Gregory Garrian]

Create the template:

CUCME(config)#ephone-template  1  <---Doesn't have to be 1

CUCME(config-ephone-template)#type CIPC  <---Phone type, CIPC is for Cisco IP Communicator

Then on your phones:

CUCME(config)#ephone 1

CUCME(config-ephone)#ephone-template 1  <--This needs to match the number used above.

Then reset the phone.

[donmitswv]

That didn't work defining the type under the template vs the type on the actual ephone. Thanks for the suggestion though. Any other ideas anyone?

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[Tagir Temirgaliyev]

conf t

telephony-service

time-zone ?

reload router