We recently set up an Expressway pair for a customer to route their video calls to their webex site. with this, we also configured a simplified dialing string allowing them to dial 8 + <meeting number> and then created a transformation on the Expressway-C that appends @customer.webex.com as specified in the Cloud deployment guide. What the guide fails to mention is that due to how calls are processed through the Expressway that to use a transformation in this manor requires that an RMS license is used instead of the free Cloud traversal license for Webex calls with Expressway X8.7. The only thing I can think of is using a Normalization script in CUCM for the trunk so the @customer.webex.com is already there when the call is sent to the Expressway. The problem I have is i have no experience with these scripts. Can anyone shed some light on how to make this transformation happen with a script or if its even possible? Thanks, Don Mynes ... View more

I am attempting to set up DVO-R in our environment with the iPhone and Android clients. I have followed the guide listed here: http://www.cisco.com/c/en/us/support/docs/unified-communications/expressway/200198-Configuring-Dial-via-Office-Reverse-to-W.html after configuring the EFAN, Mobile identity, etc..., when I set the calling option to Mobile Voice Network or Autoselect, Phone services will not connect. Has anyone else had this experience with setting this up? thanks, Don Mynes ... View more

I have 70 or so phones registered to my CUCM 8.6.2 cluster Subscriber from 3 remote sites, and 25 phones local to the site where the Pub and Sub are installed. those 25 phones are registered to the Publisher. All remote sites are connected by MPLS. Over the last few weeks, the phones in the remote sites have begun randomly rebooting durring this reboot, they do not attempt to re register to the Publisher which is listed second in the remote sites CUCM group. the main site has a seperate CUCM group with the Pub listed first. The physical topology of this is the publisher resides on a C200 and the Subscriber resides on another c200. both are vm's. What I have noticed is that if I switch the remote phones to use the same CUCM group that the Main site uses this issue does not occur. This seems to me that I have an issue with the Sub, however after pouring through traces from the Sub I can find nothing that indicates any glaring issues with the server itself. I have ran pings from  the remote sites to the subscriber with no issues and from the main site to the remote sites with no issues, so I do not suspect routing or WAN issues at this point. Replication between the 2 servers is good. I have restarted the Sub which seemed to cure the issue for about a week but then it occured again yesterday. I also bumped the TCP connectivity timer up from 30 seconds to 120, I did this before the phones rebooted again. As of right now, I have all phones registered to the Publisher and am nerviously awaiting to see if the drop occurs again but thought Id throw the question out there and see if anyone has any other suggestions that I might look at. Thanks, Donald Mynes ... View more

I have an issue with the correct time being displayed on CIPC. There are 2 configured in the system and they both are exactly 4 hours fast. No other phone has this issue. The router has the correct time, NTP is accessible and working and the time zone is configured under telephony services so I am all out of ideas! Can anyone think of anything? Thanks Sent from Cisco Technical Support iPhone App ... View more

In call manager (current version 8.6.2) Is there anyway to map a phones abbreviated dial speed dial list to a button via a custom service subscription? I have a customer who really wants a feature such as this and doesn't like how many key presses it takes to go through the PAB. Fast dials would have worked for them except that there is no label associated with it. Or if anyone knows any 3rd party app that will do this I'd greatly appreciate a suggestion! Thanks in advance ... View more