IP-Phone 7841 call history issue

[ahmed.abdelaziz.n1]

I had IP-Phones 7841 which registered to CME 10.5 but cannot get or view call history with firmware 11-0-1-11

===========================

voice register dn  49
 number 409
 call-forward b2bua noan 650 timeout 60
 after-hour exempt
 name MRS Ola Khaled
 label MRS Ola Khaled

voice register pool  49
 busy-trigger-per-button 2
 id mac 00AF.1FC0.B164
 type 7841
 number 1 dn 49
 cor incoming am-mobile default
 dtmf-relay rtp-nte sip-kpml sip-notify
 username ola password 123456
 codec g711ulaw
 no vad

[Robert Shaw]

What happens when you press the Call History button on the 7841?

[pegop]

I have the problem too... My CUCM 11.5, I've already tried 11.0.5, 11.0.7, also downgraded to 10.3.1 without results...

[Robert Shaw]

I am using 7841's with CUCM 9.1.2 on 11.7.1-17 and it's working fine.  What happens when you press the Call History button on the phone?

[pegop]

Hi Robert

I've tried the version 11.7.1.17 without success...

TAC no help too...

this began happening after we installed the Cisco Unified CM IM and Presence 11.5, but all the others models for e.i 8841 are working.

[Robert Shaw]

Did this ever get resolved?  We are looking to upgrade to CUCM 11.5 soon and wondered if I am to expect problems like this.  We only deployed the 7841's a few months ago and the biggest confusion for users was the change to pressing the Down Arrow for Call History.  I hope they haven't changed it again!

[pegop]

Not yet, we are a very unhappy costumer