04-25-2014 04:48 AM - edited 03-16-2019 10:35 PM
Hi ! Hope you guys know more than me about VoIP ! I'm having a problem with my ip phone model 7911, it was working fine but suddenly stopped. That is the output from the cme:
ephone-77[76] Mac:001E.135C.BA11 TCP socket:[-1] activeLine:0 whisperLine:0 DECEASED
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:9
IP:172.25.7.220 001E.* 50697 7911 keepalive 69 max_line 1 available_line 1
button 1: cw:1 ccw:(0 0)
dn 77 number 5277 CH1 DOWN CH2 DOWN
any ideas?
Cheers
04-25-2014 04:58 AM
04-30-2014 12:18 AM
Hi Manpreet ! Thank you for your advice. I will try that today,but I have a quick question. will this affect my other phones which are connected to the same CME router?
Cheers
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Try recreating the cnf files under telephony-service:
config t
telephony-service
cnf-file perphone
no create cnf
create cnf
Then, reset the ephone:
config t
ephone xx
reset
If this is happening frequently than check if you have rogue DHCP server. Check the DHCP ip address from the phone settings and see if it is the correct one.