IP Phone 7912 reset after access the directory services

[wilsonsant]

Our Customer is with the following problem: When He access the service of directory of the 7912 the telephone reset. Some idea of it can be occurring?

Thank You,

[wilsonsant]

Hi Rob,

In the CCM appear the new version. We affected reset the DN and not function (software), we affected reset the IP Telephony(hardware) and not function. We need reset in the CCM?

Thank You,

Wilson