ip phone web access does not working

[Sergey Balyura]

hello, everybody!

need assistance.

I have CUCM 9.1 with demo licences.

I have some phones - 7911 and 6921 - registered.

I have enabled Web Access feature on all phones.

but don't have web access.

any suggestions?

[Mohammed Khan]

Hi Sergey,

After enabling Web Access you need to reset the phone, Did you reset the phone ?. Go to Setting -> Device Configuration -> Web Access Enabled is Yes.

HTH,

Regards,

Mohammed Noor

[Sergey Balyura]

Hello, Mohammed!

Well, yes. I have resetted phones many times. I have found an interesting thing. I cannot connect by web to 6921 and 7911. but on the same CUCM I have 9951. and I can connect to it by web.

[Mohammed Khan]

Hi Sergey,

Try using different web browser. Can you provide  6921 and 7911 phone's phone config file

Command below "tftp 1.1.1.1 get SEP<MAC Address>.cnf.xml

Regards,

Mohammed Noor

[Sergey Balyura]

different browsers. no success.

here are configs

[Mohammed Khan]

Hi Sergey,

Looks like you have applied config on Common Phone Profile and configuration applied on phone tftp config file. can you enable web access on phone configuration page and check it that works.

Per the Config file its "0", which means disabled.

<webAccess>0</webAccess>

HTH,

Regards,

Mohammed Noor

[Sergey Balyura]

I have enabled Web acces in Enterprise Phone Configuration, in Common Phone Profile and in Device.

and I see this Zero. but in 9951 with working Web Access I see the same zero in config. I attach its config

[Mohammed Khan · Accepted solution]

Hi Sergey,

I overlooked it  when webaccess is enabled I see <webAccess>0</webAccess> when it is disabled><webAccess>1</webAccess>. So for your case webaccess = 0 is good, that means it's enabled.

Can you ensure you have right device pack installed which is compatible with your phone firmware.

Check below link for more details

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix_chapter_01.html

HTH,

Regards,

Mohammed Noor

[Sergey Balyura]

Mohammed, thanks a lot!

there were problems with updating of firmware (had to reset phones).

but after upgrading web-access is working.

thank you once more.

Sergey

[Mohammed Khan]

I am glad i was of some help. :-)

Thanks and Regards,

Mohammed Noor