hi! Is it possible to enable password for outgoing international number on a paticular ip phone only and the user is still able to call local number without passcode? If yes how can that be done?
recently, we've issue our call attendant number (the company main line that will direct caller to dept numbers option). we noticed that someone is using the number for a few international calls in our recent monthly bill. We are not too sure how does the user able to make an outgoing call using that number? how do i troubleshoot this?
Yes, applying a FAC to a route pattern that all phones see will impact all phones. If you want to differentiate services then you would need to apply a difference CSS configuration on the phones you want to treat differently. How you go about doing this depends on the dial plan methodology you used when designing and implementing your system.
I don't understand the question about the attendant console phone number. Are you suggesting that no phone line anywhere on the system has the directory number you see in call detail records or bills for international calls?
If yes, then it could be one of two things:
1. If you are looking at your CUCM CDRs then you have either a route pattern, transformation, translation, or E.164 mask (line-level) set to the attendant console directory number.
2. If you are seeing that number on your carrier's billing statement then it is possible that the attendant number is being substituted by the carrier. For instance, if you place an external call from a phone with a private (i.e. non-DID) extension it is likely that you will see a different calling line ID presented to the receiving station. Check and see if that is your attendant DN.
I could have completely misunderstood your second question.
Basically, users are assigned a FAC code (numerical) that has a specific permissions level. Then you assign a minimim FAC permissions level to a route pattern. Finally, you configure the CSS/partition arrangement to direct the caller's (your attendant station) international calls to the route pattern.
If configured correctly, the individual calling from the attendant station will need to provide the users assigned FAC to bypass the pattern. If the users FAC permission level is equal to or greater than the FAC patterns minimimum permission level then the call passes. Otherwise the call is blocked.
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