IP Telephony and Phones

I have the following setupPSTN (PRI) --> 2951 <---(SIP TRUNK)---> CUCM 7.1.5 <---(SCCP)---> VG224 --> Analog Device / phoneCall comes in to analog device on vg224.  Analog device performs a hookflash transfer.  The following is an example of what hap...

Looking for advice, opinions, experience on the necessity to upgrade to the latest Call Manager release.The current setup:UCM v6.1.2.1000-131 Publisher, 2 SubscribersAll are Cisco 7825H3's (HP), Xeon 3050@2.13GHz, 2GB memory, 160GB Sata HDD's.O/S ver...

I have an agent that is getting live customer calls from the Hotline queue before he is able to change his staus to "not ready".  I.E. he finishes a call and another one comes to his extension before he can go to Not ready mode.Should I try to re ins...

Hi Gurus,I have CUCM 8.0 and CME with PSTN terminated on to the CME.  Calls from the LAN go out to the PSTN through the CME, I have configured H.323 Gateway to the CME.Requirement-------------------I have created 2 CSS's named INTERNAL (100 Extension...

Hi all,We're currently running cucm 6.1.4, and will be upgrading to 8.0 soon.Anyways, we are interested in setting up paging through the phones.   Apparenlty tt's available for CME, but not for CUCM.Is this supported in 8.0?And if not, are there any ...

Hi,i have call manager 7.1.3 and i need to lock the cisco phone while out of office so nobody can call outside lines.and also i need to get report i don't mean CDR just normal record for extension.thnaks

Hi,  just to confirm Monitor and Watch on CME.These features basically monitor and watch the line status of a DN only.And not actually monitor an active call on that DN.  Is this the case?If so what can be configured to barge into an active call for ...

Have a customer that wants to have QRT enabled to flag bad calls.  We thought that everything was configured correctly on both the Publisher and the Subscribers.  But the other day when he did use the QRT button, I find no records when going through ...

Hi all,          I have a dilemme with a CME call restriction. As a background, my VOICE provider let call from one area code to another area code to get through without dialing the 1 in front of the numner. For instance, If I am Florida and need to ...

I have a strange MoH issue that's not making any sense.At a remote site MOH works for internal calls, however it does not work for external calls.  The caller hears silence.We noticed the voice router was missing "ccm-manager music-on-hold".Adding th...