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IP telephone Debug tftp events troubleshout

zain_gabon
Level 1
Level 1

Hi Support

I have cisco 3845 with cme installed.

using 3 ip phones, 2 7911 and 1 7940.

the 3 ip phones are working fine, can call any ip phone from another.

My issue is when phone start, i have some error message on the screen of 7960, file not found before the ip phone display the extension number

i did the debug tftp event and debug tftp packes.

Here is the output when a restart phones:

1-/ Restart 7940

Jun  8 17:30:34.055: %IPPHONE-6-REG_ALARM: 23: Name=SEP001A2F336D26 Load=8.0(4.0) Last=Reset-Restart

Jun  8 17:30:34.055: %IPPHONE-6-REGISTER: ephone-3:SEP001A2F336D26 IP:172.16.100.5 Socket:5 DeviceType:Phone has registered.

Jun  8 17:30:35.447: TFTP: Server request for port 50078, socket_id 0x6498EA08 for process 81

Jun  8 17:30:35.447: TFTP: read request from host 172.16.100.5(50078) via GigabitEthernet0/0

Jun  8 17:30:35.447: TFTP: Looking for SEP001A2F336D26.cnf.xml

Jun  8 17:30:35.547: TFTP: Opened system:/its/XMLDefault7960.cnf.xml, fd 0, size 793 for process 81

Jun  8 17:30:35.547: TFTP: Sending block 1 (retry 0), socket_id 0x6498EA08

Jun  8 17:30:35.547: TFTP: Server request for port 50079, socket_id 0x643F95AC for process 143

Jun  8 17:30:35.547: TFTP: read request from host 172.16.100.5(50079) via GigabitEthernet0/0

Jun  8 17:30:35.547: TFTP: Looking for RINGLIST.XML

Jun  8 17:30:35.547: TFTP: Sending error 1 No such file

Jun  8 17:30:35.547: TFTP: Received ACK for block 1, socket_id 0x6498EA08

Jun  8 17:30:35.547: TFTP: Sending block 2 (retry 0), socket_id 0x6498EA08

Jun  8 17:30:35.639: TFTP: Received ACK for block 2, socket_id 0x6498EA08

Jun  8 17:30:35.639: TFTP: Finished system:/its/XMLDefault7960.cnf.xml, time 00:00:00 for process 81

Jun  8 17:30:35.639: TFTP: Server request for port 50080, socket_id 0x6498EA08 for process 81

Jun  8 17:30:35.639: TFTP: read request from host 172.16.100.5(50080) via GigabitEthernet0/0

Jun  8 17:30:35.639: TFTP: Looking for DISTINCTIVERINGLIST.XML

Jun  8 17:30:35.639: TFTP: Sending error 1 No such file

                  

Jun  8 17:30:34.055: %IPPHONE-6-REG_ALARM: 23: Name=SEP001A2F336D26 Load=8.0(4.0) Last=Reset-Restart

Jun  8 17:30:34.055: %IPPHONE-6-REGISTER: ephone-3:SEP001A2F336D26 IP:172.16.100.5 Socket:5 DeviceType:Phone has registered.

Jun  8 17:30:35.447: TFTP: Server request for port 50078, socket_id 0x6498EA08 for process 81

Jun  8 17:30:35.447: TFTP: read request from host 172.16.100.5(50078) via GigabitEthernet0/0

Jun  8 17:30:35.447: TFTP: Looking for SEP001A2F336D26.cnf.xml

Jun  8 17:30:35.547: TFTP: Opened system:/its/XMLDefault7960.cnf.xml, fd 0, size 793 for process 81

Jun  8 17:30:35.547: TFTP: Sending block 1 (retry 0), socket_id 0x6498EA08

Jun  8 17:30:35.547: TFTP: Server request for port 50079, socket_id 0x643F95AC for process 143

Jun  8 17:30:35.547: TFTP: read request from host 172.16.100.5(50079) via GigabitEthernet0/0

Jun  8 17:30:35.547: TFTP: Looking for RINGLIST.XML

Jun  8 17:30:35.547: TFTP: Sending error 1 No such file

Jun  8 17:30:35.547: TFTP: Received ACK for block 1, socket_id 0x6498EA08

Jun  8 17:30:35.547: TFTP: Sending block 2 (retry 0), socket_id 0x6498EA08

Jun  8 17:30:35.639: TFTP: Received ACK for block 2, socket_id 0x6498EA08

Jun  8 17:30:35.639: TFTP: Finished system:/its/XMLDefault7960.cnf.xml, time 00:00:00 for process 81

Jun  8 17:30:35.639: TFTP: Server request for port 50080, socket_id 0x6498EA08 for process 81

Jun  8 17:30:35.639: TFTP: read request from host 172.16.100.5(50080) via GigabitEthernet0/0

Jun  8 17:30:35.639: TFTP: Looking for DISTINCTIVERINGLIST.XML

Jun  8 17:30:35.639: TFTP: Sending error 1 No such file

18 Replies 18

Zain,

Have a great night (sorry if my slow responses kept you up). 

Hope that helped. You should have no issues after a CME upgrade, I think even going to CME 4 will give you 7911 support, but thats why you see them going for the defaults file.

Let me know if you need anything else. Thank you for all the nice ratings.

Best,

David

Many Thanks David

I will revert back to you

Yes, this help me a lot

Hello David

i'm trying upgrade my CME and back to you.

Sounds good, let me know how it goes/if you need anything.

Best,

David