Hi David, Very helpful, thank you! It looks like 15.1.4M7 is the most recent release for the 2851, and it doesn't look like I can install 15.2 on a 2800 series. Hopefully I can ask my VoIP provider to take another look. Best, David ... View more

Thanks for the replies. Mohit - I submitted another ticket with my provider to see what they say about the session-expire header. Luis - I've pasted a santized copy of debug ccsip messages & debug voip ccapi inout below. I'm not sure it will be too helpful as there isn't much from the disconnect. I've been testing by calling my cell from the IP phone, and what happens is voice will cut out for a few seconds and then my cell will disconnect and hang up and the voip line will remain open. This also happens with other outbound #s where it just cuts to silence on both ends (though the call doesn't actually off-hook on the IP phone until you hit end call or hang up the receiver). Thanks David =~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2014.01.22 18:28:25 =~=~=~=~=~=~=~=~=~=~=~= CME#debug ccsip messages SIP Call messages tracing is enabled CME#debug voip ccapi inout voip ccapi inout debugging is on CME# CME# CME# CME# CME# CME# Jan 22 23:28:47.094: //-1/C68AE3F395C5/CCAPI/cc_api_display_ie_subfields:    cc_api_call_setup_ind_common:    cisco-username=    ----- ccCallInfo IE subfields -----    cisco-ani=109    cisco-anitype=0    cisco-aniplan=0    cisco-anipi=0    cisco-anisi=0    dest=    cisco-desttype=0    cisco-destplan=0    cisco-rdie=FFFFFFFF    cisco-rdn=    cisco-rdntype=0    cisco-rdnplan=0    cisco-rdnpi=0    cisco-rdnsi=0    cisco-redirectreason=0   fwd_final_type =0    final_redirectNumber = hunt_group_timeout =0 Jan 22 23:28:47.094: //-1/C68AE3F395C5/CCAPI/cc_api_call_setup_ind_common:    Interface=0x4CA3AAC8, Call Info(    Calling Number=109,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),    Called Number=(TON=Unknown, NPI=Unknown),    Calling Translated=FALSE, Subscriber Type Str=RegularLine, FinalDestinationFlag=FALSE,    Incoming Dial-peer=20013, Progress Indication=ORIGINATING SIDE IS NON ISDN(3), Calling IE Present=TRUE,    Source Trkgrp Route Label=, Target Trkgrp Route Label=, CLID Transparent=FALSE), Call Id=-1 Jan 22 23:28:47.094: //-1/C68AE3F395C5/CCAPI/ccCheckClipClir:    In: Calling Number=109(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed) Jan 22 23:28:47.094: //-1/C68AE3F395C5/CCAPI/ccCheckClipClir:    Out: Calling Number=109(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed) Jan 22 23:28:47.094: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa: Jan 22 23:28:47.094: :cc_get_feature_vsa malloc success Jan 22 23:28:47.094: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa: Jan 22 23:28:47.094: cc_get_feature_vsa count is 1 Jan 22 23:28:47.094: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa: Jan 22 23:28:47.094: :FEATURE_VSA attributes are: feature_name:0,feature_time:1320780192,feature_id:4401 Jan 22 23:28:47.098: //68014/C68AE3F395C5/CCAPI/cc_api_call_setup_ind_common:    Set Up Event Sent;    Call Info(Calling Number=109(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),    Called Number=(TON=Unknown, NPI=Unknown)) Jan 22 23:28:47.098: //-1/xxxxxxxxxxxx/CCAPI/cc_build_feature_vsa: Jan 22 23:28:47.098: :Inside cc_build_feature_vsa Jan 22 23:28:47.098: //-1/xxxxxxxxxxxx/CCAPI/cc_build_feature_vsa: Jan 22 23:28:47.098: feature call basic Jan 22 23:28:47.098: //-1/xxxxxxxxxxxx/CCAPI/cc_build_feature_vsa: Jan 22 23:28:47.098: cc_build_feature_vsa attr is fn:TWC,ft:01/22/2014 18:28:47.094,cgn:109,cdn:,frs:0,fid:4401,fcid:C68AE3F382F311E395C5F15EB6B24127,legID:109AE Jan 22 23:28:47.102: //68014/C68AE3F395C5/CCAPI/cc_process_call_setup_ind:    Event=0x4BBD6ED8 Jan 22 23:28:47.102: //68014/C68AE3F395C5/CCAPI/ccCallSetContext:    Context=0x4EBBE3F8 Jan 22 23:28:47.102: //68014/C68AE3F395C5/CCAPI/cc_process_call_setup_ind:    >>>>CCAPI handed cid 68014 with tag 20013 to app "_ManagedAppProcess_Default" Jan 22 23:28:47.106: //68014/C68AE3F395C5/CCAPI/ccCallSetupAck:    Call Id=68014 Jan 22 23:28:47.106: //68014/C68AE3F395C5/CCAPI/cc_api_set_transfer_info:    Transfer Number=, Transfer Reason=0x0 Jan 22 23:28:47.106: //68014/C68AE3F395C5/CCAPI/ccGenerateToneInfo:    Stop Tone On Digit=TRUE, Tone=Dial Tone,    Tone Direction=Network, Params=0x0, Call Id=68014 Jan 22 23:28:47.106: //68014/C68AE3F395C5/CCAPI/ccSetDigitTimeouts:    Initial Digit Timeout=-1000(ms), Inter Digit Timeout=-1000(ms) Jan 22 23:28:47.106: //68014/C68AE3F395C5/CCAPI/ccSetDigitTimeouts:    Call Entry(Inter Digit Timeout=10000(ms), Initial Digit Timeout=10000(ms)) Jan 22 23:28:47.106: //68014/C68AE3F395C5/CCAPI/ccCallReportDigits:    (callID=0x109AE, digit_event=0x1, enable=TRUE, consume=FALSE) Jan 22 23:28:47.106: //68014/C68AE3F395C5/CCAPI/ccCallReportDigits:    Enabled=TRUE, Call Id=68014 Jan 22 23:28:47.106: //68014/C68AE3F395C5/CCAPI/cc_api_call_report_digits_done:    (vdbPtr=0x4CA3AAC8, callID=0x109AE, disp=0, digit_event=0x1, enable=TRUE, consume=FALSE) Jan 22 23:28:47.106: //68014/C68AE3F395C5/CCAPI/cc_api_call_report_digits_done:    Enabled=TRUE, Disposition=0x0, Interface=0x4CA3AAC8, Call Id=68014 Jan 22 23:28:47.106: //68014/C68AE3F395C5/CCAPI/cc_api_call_report_digits_done:    Call Entry(Initial Digit Timeout=15000(ms), Inter Digit Timeout=10000(ms)) Jan 22 23:28:48.130: //68014/C68AE3F395C5/CCAPI/cc_api_call_digit_begin:    Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,    Source Call Id=68014, Digit=5, DigitBeginFlags=0x0,    Rtp Timestamp=0xEF038, Rtp Expiration=0x0 Jan 22 23:28:48.130: //68014/C68AE3F395C5/CCAPI/cc_api_call_digit_end:    Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,    Source Call Id=68014, Digit=5, Duration=100,    Xrule Calling Tag=0, Xrule Called Tag=0, Digit Tone Mode=DTMF Jan 22 23:28:48.130: //68014/C68AE3F395C5/CCAPI/cc_api_call_digit_end:    Call Entry(Handoff Depth=0) Jan 22 23:28:48.338: //68014/C68AE3F395C5/CCAPI/cc_api_call_digit_begin:    Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,    Source Call Id=68014, Digit=1, DigitBeginFlags=0x0,    Rtp Timestamp=0xF6D38, Rtp Expiration=0x0 Jan 22 23:28:48.338: //68014/C68AE3F395C5/CCAPI/cc_api_call_digit_end:    Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,    Source Call Id=68014, Digit=1, Duration=100,    Xrule Calling Tag=0, Xrule Called Tag=0, Digit Tone Mode=DTMF Jan 22 23:28:48.338: //68014/C68AE3F395C5/CCAPI/cc_api_call_digit_end:    Call Entry(Handoff Depth=0) Jan 22 23:28:48.594: //68014/C68AE3F395C5/CCAPI/cc_api_call_digit_begin:    Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,    Source Call Id=68014, Digit=6, DigitBeginFlags=0x0,    Rtp Timestamp=0xFEA38, Rtp Expiration=0x0 Jan 22 23:28:48.594: //68014/C68AE3F395C5/CCAPI/cc_api_call_digit_end:    Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,    Source Call Id=68014, Digit=6, Duration=100,    Xrule Calling Tag=0, Xrule Called Tag=0, Digit Tone Mode=DTMF Jan 22 23:28:48.594: //68014/C68AE3F395C5/CCAPI/cc_api_call_digit_end:    Call Entry(Handoff Depth=0) Jan 22 23:28:48.790: //68014/C68AE3F395C5/CCAPI/cc_api_call_digit_begin:    Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,    Source Call Id=68014, Digit=3, DigitBeginFlags=0x0,    Rtp Timestamp=0x106738, Rtp Expiration=0x0 Jan 22 23:28:48.790: //68014/C68AE3F395C5/CCAPI/cc_api_call_digit_end:    Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,    Source Call Id=68014, Digit=3, Duration=100,    Xrule Calling Tag=0, Xrule Called Tag=0, Digit Tone Mode=DTMF Jan 22 23:28:48.790: //68014/C68AE3F395C5/CCAPI/cc_api_call_digit_end:    Call Entry(Handoff Depth=0) Jan 22 23:28:49.134: //68014/C68AE3F395C5/CCAPI/cc_api_call_digit_begin:    Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,    Source Call Id=68014, Digit=1, DigitBeginFlags=0x0,    Rtp Timestamp=0x10E438, Rtp Expiration=0x0 Jan 22 23:28:49.138: //68014/C68AE3F395C5/CCAPI/cc_api_call_digit_end:    Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,    Source Call Id=68014, Digit=1, Duration=100,    Xrule Calling Tag=0, Xrule Called Tag=0, Digit Tone Mode=DTMF Jan 22 23:28:49.138: //68014/C68AE3F395C5/CCAPI/cc_api_call_digit_end:    Call Entry(Handoff Depth=0) Jan 22 23:28:49.458: //68014/C68AE3F395C5/CCAPI/cc_api_call_digit_begin:    Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,    Source Call Id=68014, Digit=9, DigitBeginFlags=0x0,    Rtp Timestamp=0x116138, Rtp Expiration=0x0 Jan 22 23:28:49.458: //68014/C68AE3F395C5/CCAPI/cc_api_call_digit_end:    Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,    Source Call Id=68014, Digit=9, Duration=100,    Xrule Calling Tag=0, Xrule Called Tag=0, Digit Tone Mode=DTMF Jan 22 23:28:49.458: //68014/C68AE3F395C5/CCAPI/cc_api_call_digit_end:    Call Entry(Handoff Depth=0) Jan 22 23:28:49.702: //68014/C68AE3F395C5/CCAPI/cc_api_call_digit_begin:    Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,    Source Call Id=68014, Digit=3, DigitBeginFlags=0x0,    Rtp Timestamp=0x11DE38, Rtp Expiration=0x0 Jan 22 23:28:49.702: //68014/C68AE3F395C5/CCAPI/cc_api_call_digit_end:    Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,    Source Call Id=68014, Digit=3, Duration=100,    Xrule Calling Tag=0, Xrule Called Tag=0, Digit Tone Mode=DTMF Jan 22 23:28:49.702: //68014/C68AE3F395C5/CCAPI/cc_api_call_digit_end:    Call Entry(Handoff Depth=0) Jan 22 23:28:49.954: //68014/C68AE3F395C5/CCAPI/cc_api_call_digit_begin:    Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,    Source Call Id=68014, Digit=0, DigitBeginFlags=0x0,    Rtp Timestamp=0x125B38, Rtp Expiration=0x0 Jan 22 23:28:49.954: //68014/C68AE3F395C5/CCAPI/cc_api_call_digit_end:    Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,    Source Call Id=68014, Digit=0, Duration=100,    Xrule Calling Tag=0, Xrule Called Tag=0, Digit Tone Mode=DTMF Jan 22 23:28:49.954: //68014/C68AE3F395C5/CCAPI/cc_api_call_digit_end:    Call Entry(Handoff Depth=0) Jan 22 23:28:50.218: //68014/C68AE3F395C5/CCAPI/cc_api_call_digit_begin:    Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,    Source Call Id=68014, Digit=1, DigitBeginFlags=0x0,    Rtp Timestamp=0x12D838, Rtp Expiration=0x0 Jan 22 23:28:50.218: //68014/C68AE3F395C5/CCAPI/cc_api_call_digit_end:    Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,    Source Call Id=68014, Digit=1, Duration=100,    Xrule Calling Tag=0, Xrule Called Tag=0, Digit Tone Mode=DTMF Jan 22 23:28:50.218: //68014/C68AE3F395C5/CCAPI/cc_api_call_digit_end:    Call Entry(Handoff Depth=0) Jan 22 23:28:50.602: //68014/C68AE3F395C5/CCAPI/cc_api_call_digit_begin:    Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,    Source Call Id=68014, Digit=9, DigitBeginFlags=0x0,    Rtp Timestamp=0x135538, Rtp Expiration=0x0 Jan 22 23:28:50.606: //68014/C68AE3F395C5/CCAPI/cc_api_call_digit_end:    Destination Interface=0x0, Destination Mask=0x3, Destination Call Id=-1,    Source Call Id=68014, Digit=9, Duration=100,    Xrule Calling Tag=0, Xrule Called Tag=0, Digit Tone Mode=DTMF Jan 22 23:28:50.606: //68014/C68AE3F395C5/CCAPI/cc_api_call_digit_end:    Call Entry(Handoff Depth=0) Jan 22 23:28:50.606: //68014/C68AE3F395C5/CCAPI/ccCallReportDigits:    (callID=0x109AE, digit_event=0x0, enable=FALSE, consume=FALSE) Jan 22 23:28:50.606: //68014/C68AE3F395C5/CCAPI/ccCallReportDigits:    Enabled=TRUE, Call Id=68014 Jan 22 23:28:50.606: //68014/C68AE3F395C5/CCAPI/cc_api_call_report_digits_done:    (vdbPtr=0x4CA3AAC8, callID=0x109AE, disp=0, digit_event=0x0, enable=FALSE, consume=FALSE) Jan 22 23:28:50.606: //68014/C68AE3F395C5/CCAPI/cc_api_call_report_digits_done:    Enabled=TRUE, Disposition=0x0, Interface=0x4CA3AAC8, Call Id=68014 Jan 22 23:28:50.606: //68014/C68AE3F395C5/CCAPI/cc_api_call_report_digits_done:    Call Entry(Initial Digit Timeout=15000(ms), Inter Digit Timeout=10000(ms)) Jan 22 23:28:50.606: //68014/C68AE3F395C5/CCAPI/ccCallProceeding:    Progress Indication=NULL(0) Jan 22 23:28:50.610: //68014/C68AE3F395C5/CCAPI/ccCallSetupRequest:    Destination=, Calling IE Present=TRUE, Mode=0,    Outgoing Dial-peer=2, Params=0x4EBCC888, Progress Indication=ORIGINATING SIDE IS NON ISDN(3) Jan 22 23:28:50.610: //68014/C68AE3F395C5/CCAPI/ccCheckClipClir:    In: Calling Number=[CALLING #](TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed) Jan 22 23:28:50.610: //68014/C68AE3F395C5/CCAPI/ccCheckClipClir:    Out: Calling Number=[CALLING #](TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed) Jan 22 23:28:50.610: //68014/C68AE3F395C5/CCAPI/ccCallSetupRequest:    Destination Pattern=[2-9]..[2-9]......, Called Number=[CALLED #], Digit Strip=FALSE Jan 22 23:28:50.610: //68014/C68AE3F395C5/CCAPI/ccCallSetupRequest:    Calling Number=[CALLING #](TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),    Called Number=[CALLED #](TON=Unknown, NPI=Unknown),    Redirect Number=, Display Info=[NAME]    Account Number=, Final Destination Flag=FALSE,    Guid=C68AE3F3-82F3-11E3-95C5-F15EB6B24127, Outgoing Dial-peer=2 Jan 22 23:28:50.610: //68014/C68AE3F395C5/CCAPI/cc_api_display_ie_subfields:    ccCallSetupRequest:    cisco-username=    ----- ccCallInfo IE subfields -----    cisco-ani=[CALLING #]    cisco-anitype=0    cisco-aniplan=0    cisco-anipi=0    cisco-anisi=0    dest=[CALLED #]    cisco-desttype=0    cisco-destplan=0    cisco-rdie=FFFFFFFF    cisco-rdn=    cisco-rdntype=0    cisco-rdnplan=0    cisco-rdnpi=0    cisco-rdnsi=0    cisco-redirectreason=0   fwd_final_type =0    final_redirectNumber =    hunt_group_timeout =0 Jan 22 23:28:50.610: //68014/C68AE3F395C5/CCAPI/ccIFCallSetupRequestPrivate:    Interface=0x4A99582C, Interface Type=3, Destination=, Mode=0x0,    Call Params(Calling Number=[CALLING #],(Calling Name=[NAME])(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),    Called Number=[CALLED #](TON=Unknown, NPI=Unknown), Calling Translated=FALSE,    Subscriber Type Str=RegularLine, FinalDestinationFlag=FALSE, Outgoing Dial-peer=2, Call Count On=FALSE,    Source Trkgrp Route Label=, Target Trkgrp Route Label=, tg_label_flag=0, Application Call Id=) Jan 22 23:28:50.610: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa: Jan 22 23:28:50.610: :cc_get_feature_vsa malloc success Jan 22 23:28:50.610: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa: Jan 22 23:28:50.610: cc_get_feature_vsa count is 2 Jan 22 23:28:50.610: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa: Jan 22 23:28:50.610: :FEATURE_VSA attributes are: feature_name:0,feature_time:1320781088,feature_id:4402 Jan 22 23:28:50.614: //68015/C68AE3F395C5/CCAPI/ccIFCallSetupRequestPrivate:    SPI Call Setup Request Is Success; Interface Type=3, FlowMode=1 Jan 22 23:28:50.614: //68015/C68AE3F395C5/CCAPI/ccCallSetContext:    Context=0x4EBCC838 Jan 22 23:28:50.614: //68014/C68AE3F395C5/CCAPI/ccSaveDialpeerTag:    Outgoing Dial-peer=2 Jan 22 23:28:50.618: //68015/C68AE3F395C5/CCAPI/cc_api_call_proceeding:    Interface=0x4A99582C, Progress Indication=NULL(0) Jan 22 23:28:50.622: //-1/xxxxxxxxxxxx/CCAPI/cc_build_feature_vsa: Jan 22 23:28:50.622: :Inside cc_build_feature_vsa Jan 22 23:28:50.622: //-1/xxxxxxxxxxxx/CCAPI/cc_build_feature_vsa: Jan 22 23:28:50.622: feature call basic Jan 22 23:28:50.622: //-1/xxxxxxxxxxxx/CCAPI/cc_build_feature_vsa: Jan 22 23:28:50.622: cc_build_feature_vsa attr is fn:TWC,ft:01/22/2014 18:28:50.610,cgn:[CALLING #],cdn:[CALLED #],frs:0,fid:4402,fcid:C68AE3F382F311E395C5F15EB6B24127,legID:109AF Jan 22 23:28:50.630: //68015/C68AE3F395C5/SIP/Msg/ccsipDisplayMsg: Sent: INVITE sip:[CALLED #]@74.63.41.218:5060 SIP/2.0 Via: SIP/2.0/UDP 98.XXX.XXX.XXX:5060;branch=z9hG4bK277D9A From: "[NAME]" ;tag=240F6370-1B3F To: Date: Wed, 22 Jan 2014 23:28:50 GMT Call-ID: C8A53A5C-82F311E3-95CAF15E-B6B24127@98.XXX.XXX.XXX Supported: 100rel,timer,resource-priority,replaces,sdp-anat Min-SE: 1800 Cisco-Guid: 3330991091-2196967907-2512777566-3065135399 User-Agent: Cisco-SIPGateway/IOS-12.x Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER CSeq: 101 INVITE Max-Forwards: 70 Timestamp: 1390433330 Contact: Expires: 180 Allow-Events: telephone-event Cisco-Gcid: C68AE3F3-82F3-11E3-95C5-F15EB6B24127 P-Preferred-Identity: "[NAME]" Content-Type: application/sdp Content-Disposition: session;handling=required Content-Length: 253 v=0 o=CiscoSystemsSIP-GW-UserAgent 4854 2540 IN IP4 98.XXX.XXX.XXX s=SIP Call c=IN IP4 98.XXX.XXX.XXX t=0 0 m=audio 18662 RTP/AVP 0 101 c=IN IP4 98.XXX.XXX.XXX a=rtpmap:0 PCMU/8000 a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-16 a=ptime:20 Jan 22 23:28:50.646: //68015/C68AE3F395C5/SIP/Msg/ccsipDisplayMsg: Received: SIP/2.0 100 Trying Via: SIP/2.0/UDP 98.XXX.XXX.XXX:5060;branch=z9hG4bK277D9A;received=98.XXX.XXX.XXX;rport=59066 From: "[NAME]" ;tag=240F6370-1B3F To: Call-ID: C8A53A5C-82F311E3-95CAF15E-B6B24127@98.XXX.XXX.XXX CSeq: 101 INVITE Server: voip.ms Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH Supported: replaces, timer Session-Expires: 1800;refresher=uas Contact: Content-Length: 0 Jan 22 23:28:51.690: //68015/C68AE3F395C5/SIP/Msg/ccsipDisplayMsg: Received: SIP/2.0 183 Session Progress Via: SIP/2.0/UDP 98.XXX.XXX.XXX:5060;branch=z9hG4bK277D9A;received=98.XXX.XXX.XXX;rport=59066 From: "[NAME]" ;tag=240F6370-1B3F To: ;tag=as24fcd63c Call-ID: C8A53A5C-82F311E3-95CAF15E-B6B24127@98.XXX.XXX.XXX CSeq: 101 INVITE Server: voip.ms Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH Supported: replaces, timer Session-Expires: 1800;refresher=uas Contact: Content-Type: application/sdp Require: timer Content-Length: 221 v=0 o=root 393221309 393221309 IN IP4 74.63.41.218 s=voip.ms c=IN IP4 74.63.41.218 t=0 0 m=audio 13214 RTP/AVP 0 101 a=rtpmap:0 PCMU/8000 a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-16 a=ptime:20 a=sendrecv Jan 22 23:28:51.690: //68015/C68AE3F395C5/CCAPI/cc_api_call_cut_progress:    Interface=0x4A99582C, Progress Indication=INBAND(8), Signal Indication=SIGNAL RINGBACK(1),    Cause Value=0 Jan 22 23:28:51.690: //68015/C68AE3F395C5/CCAPI/cc_api_call_cut_progress:    Call Entry(Responsed=TRUE) Jan 22 23:28:51.690: //68014/C68AE3F395C5/CCAPI/ccCallCutProgress:    Progress Indication=INBAND(8), Signal Indication=SIGNAL RINGBACK(1), Cause Value=0    Voice Call Send Alert=FALSE, Call Entry(Alert Sent=FALSE) Jan 22 23:28:51.690: //68014/C68AE3F395C5/CCAPI/ccCallCutProgress:    Call Entry(Responsed=TRUE) Jan 22 23:28:51.690: //68014/C68AE3F395C5/CCAPI/ccGenerateToneInfo:    Stop Tone On Digit=FALSE, Tone=Null,    Tone Direction=Network, Params=0x0, Call Id=68014 Jan 22 23:28:51.690: //68014/C68AE3F395C5/CCAPI/ccConferenceCreate:    (confID=0x4ADBB760, callID1=0x109AE, gcid=C68AE3F3-82F311E3-95C5F15E-B6B24127, tag=0x0) Jan 22 23:28:51.694: //68015/C68AE3F395C5/CCAPI/ccConferenceCreate:    (confID=0x4ADBB760, callID2=0x109AF, gcid=C68AE3F3-82F311E3-95C5F15E-B6B24127, tag=0x0) Jan 22 23:28:51.694: //68014/C68AE3F395C5/CCAPI/ccConferenceCreate:    Conference Id=0x4ADBB760, Call Id1=68014, Call Id2=68015, Tag=0x0 Jan 22 23:28:51.694: //68014/C68AE3F395C5/CCAPI/cc_api_bridge_done:    Conference Id=0x4D, Source Interface=0x4CA3AAC8, Source Call Id=68014,    Destination Call Id=68015, Disposition=0x0, Tag=0xFFFFFFFF Jan 22 23:28:51.694: //68015/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream: Jan 22 23:28:51.694: cc_api_get_xcode_stream : 4702 Jan 22 23:28:51.694: //68015/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream: Jan 22 23:28:51.694: cc_api_get_xcode_stream : 4702 Jan 22 23:28:51.694: //68015/C68AE3F395C5/CCAPI/cc_api_bridge_done:    Conference Id=0x4D, Source Interface=0x4A99582C, Source Call Id=68015,    Destination Call Id=68014, Disposition=0x0, Tag=0x0 Jan 22 23:28:51.694: //68014/C68AE3F395C5/CCAPI/cc_generic_bridge_done:    Conference Id=0x4D, Source Interface=0x4A99582C, Source Call Id=68015,    Destination Call Id=68014, Disposition=0x0, Tag=0x0 Jan 22 23:28:51.694: //68014/C68AE3F395C5/CCAPI/ccConferenceCreate:    Call Entry(Conference Id=0x4D, Destination Call Id=68015) Jan 22 23:28:51.694: //68015/C68AE3F395C5/CCAPI/ccConferenceCreate:    Call Entry(Conference Id=0x4D, Destination Call Id=68014) Jan 22 23:28:51.694: //68014/C68AE3F395C5/CCAPI/cc_api_caps_ind:    Destination Interface=0x4A99582C, Destination Call Id=68015, Source Call Id=68014,    Caps(Codec=0x1, Fax Rate=0x1, Vad=0x1,    Modem=0x0, Codec Bytes=20, Signal Type=3) Jan 22 23:28:51.694: //68014/C68AE3F395C5/CCAPI/cc_api_caps_ind:    Caps(Playout Mode=1, Playout Initial=60(ms), Playout Min=40(ms),    Playout Max=1000(ms), Fax Nom=300(ms)) Jan 22 23:28:51.694: //68015/C68AE3F395C5/CCAPI/cc_api_caps_ind:    Destination Interface=0x4CA3AAC8, Destination Call Id=68014, Source Call Id=68015,    Caps(Codec=0x1, Fax Rate=0x1, Vad=0x1,    Modem=0x0, Codec Bytes=160, Signal Type=2) Jan 22 23:28:51.694: //68015/C68AE3F395C5/CCAPI/cc_api_caps_ind:    Caps(Playout Mode=1, Playout Initial=60(ms), Playout Min=40(ms),    Playout Max=1000(ms), Fax Nom=300(ms)) Jan 22 23:28:51.698: //68015/C68AE3F395C5/CCAPI/cc_api_caps_ack:    Destination Interface=0x4CA3AAC8, Destination Call Id=68014, Source Call Id=68015,    Caps(Codec=g711ulaw(0x1), Fax Rate=FAX_RATE_NONE(0x1), Vad=OFF(0x1),    Modem=OFF(0x0), Codec Bytes=160, Signal Type=2, Seq Num Start=9868) Jan 22 23:28:51.698: //68014/C68AE3F395C5/CCAPI/cc_api_caps_ack:    Destination Interface=0x4A99582C, Destination Call Id=68015, Source Call Id=68014,    Caps(Codec=g711ulaw(0x1), Fax Rate=FAX_RATE_NONE(0x1), Vad=OFF(0x1),    Modem=OFF(0x0), Codec Bytes=160, Signal Type=2, Seq Num Start=9868) Jan 22 23:28:51.698: //68014/C68AE3F395C5/CCAPI/ccCallFeature:    Feature Type=25, Call Id=68014 Jan 22 23:28:51.698: //68014/C68AE3F395C5/CCAPI/cc_api_voice_mode_event:    Call Id=68014 Jan 22 23:28:51.702: //68014/C68AE3F395C5/CCAPI/cc_api_voice_mode_event:    Call Entry(Context=0x4EBBE3F8) Jan 22 23:28:51.702: //68014/C68AE3F395C5/CCAPI/cc_process_notify_bridge_done:    Conference Id=0x4D, Call Id1=68014, Call Id2=68015 Jan 22 23:29:01.550: //68015/C68AE3F395C5/SIP/Msg/ccsipDisplayMsg: Received: SIP/2.0 200 OK Via: SIP/2.0/UDP 98.XXX.XXX.XXX:5060;branch=z9hG4bK277D9A;received=98.XXX.XXX.XXX;rport=59066 From: "[NAME]" ;tag=240F6370-1B3F To: ;tag=as24fcd63c Call-ID: C8A53A5C-82F311E3-95CAF15E-B6B24127@98.XXX.XXX.XXX CSeq: 101 INVITE Server: voip.ms Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH Supported: replaces, timer Session-Expires: 1800;refresher=uas Contact: Content-Type: application/sdp Require: timer Content-Length: 221 v=0 o=root 393221309 393221310 IN IP4 74.63.41.218 s=voip.ms c=IN IP4 74.63.41.218 t=0 0 m=audio 13214 RTP/AVP 0 101 a=rtpmap:0 PCMU/8000 a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-16 a=ptime:20 a=sendrecv Jan 22 23:29:01.554: //68015/C68AE3F395C5/CCAPI/cc_api_call_connected:    Interface=0x4A99582C, Data Bitmask=0x1, Progress Indication=NULL(0),    Connection Handle=0 Jan 22 23:29:01.554: //68015/C68AE3F395C5/CCAPI/cc_api_call_connected:    Call Entry(Connected=TRUE, Responsed=TRUE, Retry Count=0) Jan 22 23:29:01.554: //68014/C68AE3F395C5/CCAPI/ccCallConnect:    Progress Indication=NULL(0), Data Bitmask=0x1 Jan 22 23:29:01.558: //68014/C68AE3F395C5/CCAPI/ccCallConnect:    Call Entry(Connected=TRUE, Responsed=TRUE) Jan 22 23:29:01.558: //68014/C68AE3F395C5/CCAPI/ccCallFeature:    Feature Type=25, Call Id=68014 Jan 22 23:29:01.566: //68015/C68AE3F395C5/SIP/Msg/ccsipDisplayMsg: Sent: ACK sip:[CALLED #]@74.63.41.218:5060 SIP/2.0 Via: SIP/2.0/UDP 98.XXX.XXX.XXX:5060;branch=z9hG4bK278A93 From: "[NAME]" ;tag=240F6370-1B3F To: ;tag=as24fcd63c Date: Wed, 22 Jan 2014 23:28:50 GMT Call-ID: C8A53A5C-82F311E3-95CAF15E-B6B24127@98.XXX.XXX.XXX Max-Forwards: 70 CSeq: 101 ACK Allow-Events: telephone-event Content-Length: 0 CME con0 is now available Press RETURN to get started. CME> CME> CME> Jan 22 23:44:50.999: //68014/C68AE3F395C5/CCAPI/cc_api_call_disconnected:    Cause Value=16, Interface=0x4CA3AAC8, Call Id=68014 Jan 22 23:44:50.999: //68014/C68AE3F395C5/CCAPI/cc_api_call_disconnected:    Call Entry(Responsed=TRUE, Cause Value=16, Retry Count=0) Jan 22 23:44:50.999: //68014/C68AE3F395C5/CCAPI/ccConferenceDestroy:    Conference Id=0x4D, Tag=0x0 Jan 22 23:44:50.999: //68014/C68AE3F395C5/CCAPI/cc_api_bridge_drop_done:    Conference Id=0x4D, Source Interface=0x4CA3AAC8, Source Call Id=68014,    Destination Call Id=68015, Disposition=0x0, Tag=0x0 Jan 22 23:44:50.999: //68015/C68AE3F395C5/CCAPI/cc_api_bridge_drop_done:    Conference Id=0x4D, Source Interface=0x4A99582C, Source Call Id=68015,    Destination Call Id=68014, Disposition=0x0, Tag=0x0 Jan 22 23:44:50.999: //68014/C68AE3F395C5/CCAPI/cc_generic_bridge_done:    Conference Id=0x4D, Source Interface=0x4A99582C, Source Call Id=68015,    Destination Call Id=68014, Disposition=0x0, Tag=0x0 Jan 22 23:44:50.999: //68014/C68AE3F395C5/CCAPI/ccCallDisconnect:    Cause Value=16, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=16) Jan 22 23:44:50.999: //68014/C68AE3F395C5/CCAPI/ccCallDisconnect:    Cause Value=16, Call Entry(Responsed=TRUE, Cause Value=16) Jan 22 23:44:50.999: //68014/C68AE3F395C5/CCAPI/cc_api_get_transfer_info:    Transfer Number Is Null Jan 22 23:44:50.999: //68015/C68AE3F395C5/CCAPI/ccCallDisconnect:    Cause Value=16, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0) Jan 22 23:44:50.999: //68015/C68AE3F395C5/CCAPI/ccCallDisconnect:    Cause Value=16, Call Entry(Responsed=TRUE, Cause Value=16) Jan 22 23:44:51.007: //68014/C68AE3F395C5/CCAPI/cc_api_call_feature:    Feature Type=6, Interface=0x4CA3AAC8, Call Id=68014 Jan 22 23:44:51.015: //68015/C68AE3F395C5/SIP/Msg/ccsipDisplayMsg: Sent: BYE sip:[CALLED #]@74.63.41.218:5060 SIP/2.0 Via: SIP/2.0/UDP 98.XXX.XXX.XXX:5060;branch=z9hG4bK2791D09 From: "[NAME]" ;tag=240F6370-1B3F To: ;tag=as24fcd63c Date: Wed, 22 Jan 2014 23:28:50 GMT Call-ID: C8A53A5C-82F311E3-95CAF15E-B6B24127@98.XXX.XXX.XXX User-Agent: Cisco-SIPGateway/IOS-12.x Max-Forwards: 70 P-Preferred-Identity: "[NAME]" Timestamp: 1390434291 CSeq: 102 BYE Reason: Q.850;cause=16 P-RTP-Stat: PS=47957,OS=7673120,PR=46395,OR=7423200,PL=0,JI=0,LA=0,DU=949 Content-Length: 0 Jan 22 23:44:51.019: //68014/C68AE3F395C5/CCAPI/cc_api_call_disconnect_done:    Disposition=0, Interface=0x4CA3AAC8, Tag=0x0, Call Id=68014,    Call Entry(Disconnect Cause=16, Voice Class Cause Code=0, Retry Count=0) Jan 22 23:44:51.019: //68014/C68AE3F395C5/CCAPI/cc_api_call_disconnect_done:    Call Disconnect Event Sent Jan 22 23:44:51.019: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa: Jan 22 23:44:51.019: :cc_free_feature_vsa freeing 4EB98198 Jan 22 23:44:51.019: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa: Jan 22 23:44:51.019: vsacount in free is 1 Jan 22 23:44:51.023: //68015/C68AE3F395C5/SIP/Msg/ccsipDisplayMsg: Received: SIP/2.0 481 Call leg/transaction does not exist Via: SIP/2.0/UDP 98.XXX.XXX.XXX:5060;branch=z9hG4bK2791D09;received=98.XXX.XXX.XXX;rport=57688 From: "[NAME]" ;tag=240F6370-1B3F To: ;tag=as24fcd63c Call-ID: C8A53A5C-82F311E3-95CAF15E-B6B24127@98.XXX.XXX.XXX CSeq: 102 BYE Server: voip.ms Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH Supported: replaces, timer Content-Length: 0 Jan 22 23:44:51.027: //68015/C68AE3F395C5/CCAPI/cc_api_call_disconnect_done:    Disposition=0, Interface=0x4A99582C, Tag=0x0, Call Id=68015,    Call Entry(Disconnect Cause=16, Voice Class Cause Code=0, Retry Count=0) Jan 22 23:44:51.027: //68015/C68AE3F395C5/CCAPI/cc_api_call_disconnect_done:    Call Disconnect Event Sent Jan 22 23:44:51.027: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa: Jan 22 23:44:51.027: :cc_free_feature_vsa freeing 4EB98518 Jan 22 23:44:51.027: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa: Jan 22 23:44:51.027: vsacount in free is 0 ... 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Thanks for the reply sureshsub2. The 98.XXX IP is my CME's external IP. I have my provider's IP in the trusted list. I'm not sure where the 172.248.162.170 IP is coming from. The below code happened mid call. After checking with my provider, they don't believe its one of theirs, and the To/Fron below confuses me a bit: Thanks, David Received: INVITE sip:1011972598546259@98.XXX.XXX.XXX SIP/2.0 To: 1011972598546259 From: 1213 ;tag=b319c76b Via: SIP/2.0/UDP 172.246.162.170:5085;branch=z9hG4bK-c9c98cc5d75a5919538e9ea26972924e;rport Call-ID: c9c98cc5d75a5919538e9ith key=[37670] to table Jan 21 23:33:46.730: //-1/000000000000/SIP/Info/ccsip_offer_ans_init: Jan 21 23:33:46.730: //-1/000000000000/SIP/Info/ccsip_iwf_init: ea26972924e CSeq: 1 INVITE Contact: Max-Forwards: 70 Allow: INVITE, ACK, CANCEL, BYE User-Agent: sipcli/v1.8 Content-Type: application/sdp Content-Length: 286 v=0 o=sipcli-Session 129339380 1856427634 IN IP4 172.246.162.170 s=sipcli c=IN IP4 172.246.162.170 t=0 0 m=audio 5089 RTP/AVP 18 0 8 101 a=fmtp:101 0-15 a=rtpmap:18 G729/8000 a=rtpmap:0 PCMU/8000 a=rtpmap:8 PCMA/8000 a=rtpmap:101 telephone-event/8000 a=ptime:20 a=sendrecv ... View more

Thanks for the reply Jay. I took a look at that thread, and I have the solution in that thread ("dtmf-relay rtp-nte") included in the appropriate dial peer here. I've also reached out to my provider, but any other help would be appreciated. It looks like this is probably the relevant bit of the logs: Jan 21 23:34:02.266: //67781/4EBA98189131/SIP/Info/sipSPISendInviteResponse: Associated container=0x4C3E5B38 to Invite Response 403 Jan 21 23:34:02.266: //67781/4EBA98189131/SIP/Transport/sipSPITransportSendMessage: msg=0x4B491DF4, addr=172.246.162.170, port=5085, sentBy_port=5085, local_addr=, is_req=0, transport=1, switch=0, callBack=0x0 Jan 21 23:34:02.266: //67781/4EBA98189131/SIP/Transport/sipSPITransportSendMessage: Proceedable for sending msg immediately Jan 21 23:34:02.266: //67781/4EBA98189131/SIP/Transport/sipTransportLogicSendMsg: switch transport is 0 Jan 21 23:34:02.266: //67781/4EBA98189131/SIP/Transport/sipTransportLogicSendMsg: Trying to send resp=0x4B491DF4 to default port=5085 Jan 21 23:34:02.266: //-1/xxxxxxxxxxxx/SIP/Transport/sipConnectionManagerGetConnection: connection required for raddr:172.246.162.170, rport:5085 with laddr: Jan 21 23:34:02.266: //67781/4EBA98189131/SIP/Transport/sipTransportLogicSendMsg: Connection obtained...sending msg=0x4B491DF4 Jan 21 23:34:02.266: //-1/xxxxxxxxxxxx/SIP/Transport/sipTransportPostSendMessage: Posting send for msg=0x4B491DF4, addr=172.246.162.170, port=5085, local_addr=, connId=5 for UDP Jan 21 23:34:02.266: //67781/4EBA98189131/SIP/Msg/ccsipDisplayMsg: Sent: SIP/2.0 403 Forbidden Via: SIP/2.0/UDP 172.246.162.170:5085;branch=z9hG4bK-c9c98cc5d75a5919538e9ea26972924e;rport From: 1213 ;tag=b319c76b To: 1011972598546259 ;tag=1EED94F0-21C4 Date: Tue, 21 Jan 2014 23:33:46 GMT Call-ID: c9c98cc5d75a5919538e9ea26972924e CSeq: 1 INVITE Allow-Events: telephone-event Server: Cisco-SIPGateway/IOS-12.x Reason: Q.850;cause=21 Content-Length: 0 ... View more

Dan, I am running call connector on x64 win 7, with outlook 2010 successfully. I remember having some issues and I vaguely recall having to use the x32 version. Drop me a PM, I will give you the the e-mail addresses for 2 of the individuals at Cisco who were very helpful in resolving my issues with call connector. Best, David ... View more

Hi Tarik, I do not believe that the rv220w'sPPTP supports full tunneling. You should be able to accomplish this with SSL vpn or ipsec. Best, David Please rate helpful posts and identify correct answers. ... View more

James, This doesn't reside on the RV042, but I think its as close as you're going to get. Check out these threads: http://www.dslreports.com/forum/remark,16725884 http://forums.cacti.net/about35626.html Another popular one is Kiwi (Solarwinds now) There are also many other SNMP monitoring tools you could use. Best, David Please rate helpful posts and identify correct answers. ... View more

Dave, I hate to suggest it, but I have seen the power adapters on ebay before. Its a shame that you can't get simple replacement parts such as rack ears or power supplies from Cisco. It shouldn't even be an issue... Best, David ... View more

After you add a Class Map, go into policy table. Are you able to add/edit the policy to include that class map? Best, David ... View more