ip telephony project handover

[csco11063007]

Hi experts,

i recwntly joined to a company as ip telephony and network admin.

The person who taken care upto this time wants to handover the things to me.

I am very new to such a situation.

So any one could suggest me what the documents and configuration and explanations (for ip telephony) ,i request from him

when he hand overing.

here is the brief things

3 ccm ,2 unity ,2 e1 pri ,6500 sw

7200 ser routers ,Firewalls,vpns

urgent >>>>>>

thanks

Tom

[Zin.Karzazi]

Hi,

he should have at least some docs about Networkplans/passwords/..etc. If he dont have, than you will need lot of time to figure out things, especially if you are new to IP-Telephony. I suggest you start reading about Cisco IP-Telephony. Also if your company can afford a test Envirement for you, so you can test things (CCM,Unity) before touching the Productive system.

Keywords to start with:

-Callmanager SRND(Design), BARS,RTMT(real time monitoring),ART(call detail record)

- Unity Administration, Backup:DIRT,EMS(Alerts)..etc

- reading through the Netpro forum will also help you a lot.

and last but not least, you need to stay cool :).

Hope this helps.

Karzazi