IPCC X HR

[mymite060708]

In my script if number of calls waiting is > than 10 the caller get transfered to voicemail to leave a message. How can I report on the number of calls that were transfered to voicemail cause the queue limit was > 10

Thanks

[lpezj]

Hi,

You can try to create a new Application in IPCC that it is responsible to transfer the call to the voicemail if limii is > 10.

In this way you can ontain statistics of all the calls handled by that application.

Hope this helps,

Juan Luis