06-15-2011 02:22 PM - edited 03-16-2019 05:28 AM
I have set up Mobile Voice on a customer's CallManager and Cube/SIP gateways.
The customer is able to activate and deactivate their single number reach options by calling the IVR dial-in number. The problem that I am having is that the option for making a call through the IVR is not working properly. What seems to be happening is that when you select 1 to make a call through the IVR, it's taking the remote destination number that was used to log in to the IVR as the calling number and the DID for the IVR as the called number that I can see when I run a ccsip call debug..
I have set up mobile voice in my lab with H323 dial peers and it works perfectly. I only have the problem when I set up my dial-peer with SIP.
Is there a workaround for this?
The CUCM version 8.0.3 and 3845 router is version 15.1.
Thanks,
Jim Horner
06-15-2011 05:23 PM
According to 8.x SRND it does support H.323 and SIP VoiceXML gateway,
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucm/srnd/8x/mobilapp.html#wp1043842
Can you elaborate on what issue you are facing with call completion
06-16-2011 12:25 PM
Thank's for your response.
Here is some additional information.
I dial into the IVR DID for voice mobility
I enter my remote destination (98144361) followed by the # key
I enter the pin for my end-user account associated to the remote destination and I press the # key
I choose option 1 to make a call, and dial 93202071 and press #
IVR – DID – 6499778719
Remote Destination – 98144361
My Pin -- XXXXX
Outbound Number dialed -- 93202071
I have attached the configs and the debugs for further info:
To me it looks like the XML service isn't passing the intended dialed number back to the gateway.
Thanks for your help,
Jim
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